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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Strategy and Governance17%- Define UX strategy and governance
  • 1. Collaborate with stakeholders and teams
  • 2. Establish design guidelines and standards
  • 3. Plan UX roadmap and adoption
Testing11%- Validate and test designs
  • 1. Measure design success and adoption
  • 2. Conduct usability testing and heuristic evaluation
  • 3. Gather feedback and iterate designs
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Align design with Salesforce best practices
  • 2. Define problem statements and design principles
  • 3. Design for accessibility and inclusivity
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Adapt designs for mobile and different devices
  • 3. Use SLDS components and tokens
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Design navigation and information architecture
  • 2. Apply Salesforce Lightning Design System (SLDS)
  • 3. Use Lightning App Builder and Flow for user experience
  • 4. Optimize page layouts, record types, and views
Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Identify user personas and their workflows
  • 3. Translate business needs into user-centered goals

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Salesforce Certified Platform User Experience Designer Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

Answer: B

Explanation:
Consequence scanning is a practice that helps teams to consider the potential consequences of their product or service on people, communities, and the planet1.It is an agile tool that fits within an iterative development cycle and allows teams to identify and mitigate risks, as well as focus on positive outcomes2. One of the goals of consequence scanning is to reframe the product objectives from multiple, diverse perspectives.This means that the team can explore how different stakeholders, such as users, organisations, or society, might be affected by the product or service, both intentionally and unintentionally2.By doing so, the team can ensure that the product or service aligns with their values and culture, and that they are aware of the trade-offs and implications of their decisions2.Reframing the product objectives from multiple, diverse perspectives can also help the team to discover new opportunities, generate innovative solutions, and increase user satisfaction and trust3.
Encouraging team well-being through collaboration and identifying the best angle for positive launch press coverage are not the primary goals of consequence scanning, although they might be beneficial side effects.Consequence scanning is not a PR exercise, but a way to ensure responsible innovation and ethical design2.While consequence scanning can foster team collaboration and communication, it is not a team-building activity, but a way to share knowledge and expertise and raise concerns in a dedicated format2.Reference:
Consequence scanning: How to mitigate risks in your service
Consequence Scanning - an agile practice for responsible innovators
What is consequence scanning?


NEW QUESTION # 14
A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS).
Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?

Answer: B

Explanation:
The best place on the SLDS website for the designer to find accessible HTML and CSS used to create components along with implementation guidelines is the Component Blueprints1.Component Blueprints are framework-agnostic, accessible HTML and CSS that provide the basic structure and style for Lightning components1. The designer can use the Component Blueprints to create custom Lightning Web Components that are consistent with the Lightning Design System.Design Tokens (B) are not the best place to find HTML and CSS, as they are variables that store design attributes, such as colors, fonts, and spacing2.Development Tools are not the best place to find implementation guidelines, as they are tools and resources that help developers build and test Lightning components, such as VS Code extensions, LWC recipes, and Playground3.Reference:
Component Blueprints | Salesforce Lightning Design System
Design Tokens | Salesforce Lightning Design System
Development Tools | Salesforce Lightning Design System


NEW QUESTION # 15
What would it mean for the user when designing perceivable content?

Answer: B

Explanation:
Designing perceivable content means that the content should be presented in a way that can be convertible between different formats, so that users with different sensory abilities can access it. For example, providing text alternatives for images and videos, captions and transcripts for audio, and audio descriptions for visual content. This way, users who are blind, deaf, or have low vision or hearing can perceive the content using assistive technologies, such as screen readers, braille keyboards, or captions. The content should not only be presented in a visual format (A) or an audio format (B), as that would exclude users who cannot see or hear the content.The content should be adaptable to different formats and devices, and follow the Web Content Accessibility Guidelines (WCAG) principle of perceivability12.Reference:
Perceivable - Accessibility | MDN
What Is Perceivability in Web Accessibility? WCAG Principles Explained


NEW QUESTION # 16
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access tosales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

Answer: A

Explanation:
When the organization-wide default for Accounts is private, users can only access the accounts they own or are explicitly shared with them.However, when the organization-wide default for Opportunities is private, users can access the opportunities they own, are explicitly shared with them, or are associated with accounts they can access1. Therefore, when ownership-based sharing rules are created for each team to grant access to opportunities owned by their team members, the sales reps on the same team will also have Read access to the accounts for those opportunities.This is because the sharing rules for opportunities automatically grant access to the parent accounts2.However, the sales reps will not have Edit access to the accounts, unless the sharing rules specify Full Access for the opportunities3. The sales reps will also not have access to all accounts or all opportunities, only those that are owned by their team members or themselves.Sharing Records Owned by High-Volume Portal Users | Salesforce Security Guide,Sharing Rules | Salesforce Security Guide,Create Owner-Based Sharing Rules | Salesforce Security Guide


NEW QUESTION # 17
A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

Answer: C

Explanation:
The best approach to improve the Sales team's experience with Contact records in Sales Cloud is to run the Salesforce Optimizer App to identify fields not in use.The Salesforce Optimizer App is a free tool that scans the Salesforce org and provides a diagnostic report on the performance and health of the org1.It analyzes how the org uses various features, such as fields, triggers, layouts, profiles, reports, and more, and suggests customizations and improvements based on best practices1. By running the Salesforce Optimizer App, the Sales team can find out which fields are not being used or are redundant, and remove or hide them from the Contact record page.This way, they can simplify the page layout, reduce the page load time, and focus on the fields that are relevant to their sales activities2.
Moving all unused fields to a separate section at the bottom of the page is not a good option, as it does not solve the problem of having too many fields on the page. It would still affect the page load time and the user experience, as the users would have to scroll down to see the entire page.Moreover, it would not help the users to find the information they need, as the fields would not be organized in a logical or meaningful way3.
Implementing In-App Guidance to help users focus on the most important fields is also not a good option, as it does not address the root cause of the problem, which is having too many fields on the page.In-App Guidance is a feature that allows admins to create custom prompts and walkthroughs to guide users through tasks or processes on Salesforce Lightning pages4. It can be useful for user training, onboarding, or adoption, but it cannot replace the need for a clean and efficient page layout.In fact, having too many prompts or walkthroughs on the page can be distracting and annoying for the users, especially if they are not relevant or helpful4.Reference:
Run the Salesforce Optimizer App
Improve Your Implementation with Salesforce Optimizer
Page Layouts
In-App Guidance in Lightning Experience


NEW QUESTION # 18
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