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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	70%
Exam Price:	$200 USD
Exam Duration:	60 minutes
Available Languages:	English
Exam Format:	Multiple Response, Scenario-Based, Multiple Choice
Certificate Validity Period:	SAP certification stays valid for the current solution release
Real Exam Qty:	30
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Efficient operations of IT security and efficiency
B. Rapid, continuous innovation by running the latest software version
C. Data quality and consistency challenges
D. Better process execution through improved data quality
E. Complex and costly upgrades from custom extensions

Answer: A,B,D

NEW QUESTION # 15
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: A

NEW QUESTION # 16
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Lower customer acquisition costs
C. Optimize buying lifecycle
D. Improved customer satisfaction and retention
E. Innovate and stay ahead

Answer: A,B,C

NEW QUESTION # 17
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 18
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Customer Data Cloud
C. SAP Business Al
D. SAP Workzone

Answer: A

NEW QUESTION # 19
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