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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITSI Service Design | 18% | - Entity templates and filters - Service dependencies and dependencies view - Service Health Score calculation - Creating and configuring services |
| Topic 2: ITSI Analytics | 12% | - Glass Table thresholds - Configuring aggregation policies - Notable Events and aggregation policies |
| Topic 3: Service Discovery and Installation | 8% | - Service Discovery overview - Creating adaptive threshold templates - Service Discovery installation |
| Topic 4: Advanced Topics | 16% | - ITSI and Splunk Enterprise Security integration - Service-level availability reporting - ITSI content management - Custom KPIs and calculations |
| Topic 5: ITSI Administration | 14% | - Managing services using deep dives - Backup and restore ITSI configuration - ITSI searches and scheduled searches - KPI base searches and aggregation |
| Topic 6: ITOA Administration | 10% | - ITOA dashboard overview - Configuring ITOA |
| Topic 7: Glass Tables | 14% | - Configuring Glass Table elements - Entity Drilldown - Creating Glass Tables |
| Topic 8: ITSI Overview and Concepts | 8% | - ITSI key concepts and terminology - ITSI product overview - Entities and services |
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質問 # 35
There are two departments using ITSI. Finance and Sales. Analysts in each department should not be allowed to see each other's services. What are the role configuration steps required to accomplish this?
正解：A
解説：
C is the correct answer because teams are a feature of ITSI that allow you to restrict access to service content in UI views based on user roles. To create separate teams for finance and sales analysts, you need to create custom roles that inherit from the itoa_analyst role, which has read-only access to ITSI content. For example, you can create itoa_finance_analyst and itoa_sales_analyst roles that inherit from itoa_analyst. Then, you need to create custom teams that include these roles and assign them to the relevant services. For example, you can create a finance team that includes the itoa_finance_analyst role and assign it to the finance services.
Similarly, you can create a sales team that includes the itoa_sales_analyst role and assign it to the sales services. This way, analysts in each department can only see their own services and not each other's.
References: Create teams in ITSI, Assign teams to services in ITSI
質問 # 36
When creating a custom deep dive, what color are services/KPIs in maintenance mode within the topology view?
正解：D
解説：
When creating a custom deep dive, services or KPIs that are in maintenance mode are shown in gray color in the topology view. This indicates that they are not actively monitored and do not generate alerts or notable events. References: Deep Dives
質問 # 37
What is an episode?
正解：B
解説：
Explanation
It's a deduplicated group of notable events occurring as part of a larger sequence, or an incident or period considered in isolation.
質問 # 38
When must a service define entity rules?
正解：D
解説：
Provide a value to filter the service to a specific set of entities. These entity rule values are meant to be custom for each service.
Reference: https://docs.splunk.com/Documentation/ITSI/4.10.2/SI/EntityRules A is the correct answer because a service must define entity rules if the intention is for the KPIs in the service to filter to only entities assigned to the service. Entity rules are filters that match entities to services based on entity aliases or entity metadata. If you enable the Filter to Entities in Service option for a KPI, you need to define entity rules for the service to ensure that the KPI search results only include the relevant entities for the service. Otherwise, the KPI search results might include entities that are not part of the service or exclude entities that are part of the service. References: [Define entities for a service in ITSI], [Configure KPI settings in ITSI]
質問 # 39
Which of the following statements is accurate when using multiple policies?
正解：B
解説：
In Splunk IT Service Intelligence (ITSI), when using multiple event management policies, it is important to understand that policy processing is applied in a defined order. This order is crucial because it determines how events are processed and aggregated, and which rules are applied to events first. The order of policies can be customized, allowing administrators to prioritize certain policies over others based on the specific needs and operational logic of their IT environment. This feature provides flexibility in event management, enabling more precise control over event processing and ensuring that the most critical events are handled according to the desired precedence. This structured approach to policy processing helps in maintaining the efficiency and effectiveness of event management within ITSI.
質問 # 40
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