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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Objectives
Scheduling and Dispatch	- Scheduling optimization 1. Dispatcher Console usage 2. Service resource allocation - Scheduling policies and constraints 1. Territory and capacity management 2. Skills-based scheduling
Field Service Fundamentals	- Field service business processes and use cases 1. Work order and service appointment concepts 2. Service lifecycle in field operations
Reporting and Optimization	- Analytics and performance tracking 1. Operational reporting and dashboards 2. Key field service metrics
Configuration and Implementation	- Field Service setup and configuration 1. Service territories and operating hours 2. Service resources and crews setup
Mobile Workforce Management	- Salesforce Field Service Mobile App 1. Offline capabilities and updates 2. Technician job execution workflows
Work Order Management	- Work order creation and lifecycle 1. Work order types and configuration 2. Work order execution and closure

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Salesforce Certified Field Service Consultant Sample Questions (Q135-Q140):

NEW QUESTION # 135
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
B. Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
D. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Answer: B

Explanation:
A Work Order can have only one Price Book associated with it, which is determined by the Price Book selected on the Work Type. To use products from different Price Books on the same Work Order, the price on Work Order Line Items for products on other Price Books can be overridden manually or by using automation tools such as Process Builder or Apex triggers. Creating one Work Order for each Price Book or using Work Types to assign Price Books to each Work Order Line Item would not allow using products from different Price Books on thesame Work Order. References: https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

NEW QUESTION # 136
Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A. Service Appointment inventory
B. Work Order inventory
C. Products Consumed on Work Order Line Items
D. Products Consumed on Work Orders

Answer: C,D

Explanation:
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumedon work orders are used to track products or services that are consumed as part of a work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_products_consumed.htm&type=5

NEW QUESTION # 137
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Scheduled Start
B. Scheduled End
C. Arrival Window Start
D. Arrival Window End

Answer: C,D

Explanation:
Arrival Window Start and Arrival Window End are fields on the Service Appointment that indicate when a technician is expected to arrive at a customer site based on travel time and service duration calculations.
These fields can be shared with customersto set expectations around upcoming appointments. Scheduled End and Scheduled Start are fields on the Service Appointment that indicate when a technician is scheduled to start and end their service based on their availability and assigned time slots. These fields are not accurate indicators of when a technician will arrive at a customer site, as they do not account for travel time and service duration variations. References:https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointments.htm&type=5

NEW QUESTION # 138
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A. The action type being utilized on the Work Order object is Lightning component.
B. The actions were not added to the Mobile and Lightning Actions section on the page layout.
C. The actions were not added to the Classic Publisher Quick Actions section on the page layout.
D. The action was added as part of the Salesforce mobile navigation settings options.

Answer: B,C

Explanation:
To make custom actions visible in the Field Service mobile app,they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_mobile_actions.htm&type=5

NEW QUESTION # 139
Which three objects are associated to the Work Type? Choose 3 answers

A. Skill Requirements
B. Articles
C. Products Required
D. Service Appointments
E. Resources

Answer: A,C,D

Explanation:
These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. References:https://help.salesforce.com/s
/articleView?id=sf.fs_work_types.htm&type=5

NEW QUESTION # 140
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