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NEW QUESTION # 64
A CI should not be updated by Discovery once it reaches "Retired" state. What should control this?
Answer: B
Explanation:
Reconciliation Rules can prevent updates based on lifecycle state, ensuring retired CIs remain unchanged.
NEW QUESTION # 65
A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered byServiceNow Discovery.
During the discovery process, if existing Server records are reclassified into theLinux ServerandWindows Serverclasses, which reclassification operation occurs?
Answer: A
Explanation:
In the CMDB class hierarchy,Serveris ageneric parent class, whileLinux ServerandWindows Serveraremore specific child classes. WhenServiceNow Discoverydetects sufficient evidence (such as OS signatures) to move a CI from a generic class to a more specialized one, this action is called aClass Upgrade.
AClass Upgradeoccurs when a CI is reclassifieddown the hierarchy into a more specific subclass, enriching the record with additional attributes, behaviors, and discovery patterns appropriate to that class. This is a standard and expected behavior in mature CMDB implementations and aligns with Data Foundations best practices.
AClass Switchwould imply lateral movement between unrelated classes, which is not what happens here.
AClass Downgradewould move a CI from a specific class back to a more generic one, typically when discovery confidence is reduced-not the case in this scenario.
By performing class upgrades automatically, Discovery improves CMDB accuracy, reporting precision, and service mapping quality without manual intervention.
Therefore, the correct answer isC - Class Upgrade.
NEW QUESTION # 66
A CMDB Administrator must ensure that all servers have the latest patches installed. The Administrator is configuring Certification Templates for the Server [cmdb_ci_server] class to provide an additional check for the CMDB Health Dashboard Compliance scorecard.
Which audit type is included in the calculation of the scorecard KPI?
Answer: B
Explanation:
The Desired State audit type is included in the CMDB Health Compliance calculation. A desired-state audit compares the actual values stored on a CI against the values or conditions that the organization expects the CI to meet.
In this scenario, the organization's desired state is that every server must have the current approved patch level. A Certification Template can define the server population and attributes to be evaluated. The resulting audit identifies servers that do not satisfy the expected patch condition, and those results contribute to the Compliance KPI.
"Compliance" is the name of the overall CMDB Health scorecard, not the audit type selected for this check.
"Architecture Compliance" is not the applicable audit type for validating server patch-level attributes.
The Compliance scorecard uses audit results to determine whether CIs conform to defined organizational standards. Therefore, the correct audit type is Desired State .
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NEW QUESTION # 67
(Choose two options.)
A CMDB Administrator wants to educate the team about the actions that can be performed within CMDB Workspace.
Which actions can be initiated from CMDB Workspace?
Answer: C,D
Explanation:
CMDB Workspace provides governed experiences for both duplicate remediation and CMDB Data Manager policy administration. Duplicate CI records can be investigated and remediated through the de-duplication dashboard in CMDB Workspace. This purpose-built interface centralizes duplicate identification, comparison, prioritization, and controlled remediation rather than forcing administrators to use generic task lists.
CMDB Data Manager is also available from the Management area of CMDB Workspace. An authorized administrator can create, publish, and manage policies, including certification policies that validate designated CI attributes and generate tasks for responsible users.
Discovery execution is performed through Discovery administration capabilities, not CMDB Workspace.
New class creation is performed through CI Class Manager rather than being one of the direct CMDB Workspace actions tested here. Therefore, A and D are correct.
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NEW QUESTION # 68
A CMDB Manager wants to improve data quality using theCMDB Health Dashboard.
What needs to happen to generate CMDB health scores?
Answer: A
Explanation:
InServiceNow, theCMDB Health Dashboarddoes not calculate health scores in real time by default. Instead, health scores are generated and refreshed byscheduled calculation jobsthat evaluate CI data against defined health rules across the dimensions ofcompleteness, correctness, and compliance.
To generate and maintain CMDB health scores, thescheduled jobs for CMDB Health must be active. These jobs periodically scan the CMDB, apply health rules (for example, required attributes populated, lifecycle status compliance, certification results), and calculate scores that are displayed on the dashboard and scorecards. Without these scheduled jobs running, the dashboard cannot produce current or meaningful health metrics.
Option B is incorrect because CMDB health scoring isnot automatic or real-time; it depends on scheduled processing. Option C is also incorrect because CMDB Health is part of the core CMDB/Data Foundations capability in ServiceNow and does not require a separate "CMDB health calculation" plugin to be installed in modern implementations.
Activating and maintaining these scheduled jobs ensures that health scores remain accurate, trendable over time, and useful for governance decisions. This is a foundational requirement for using the CMDB Health Dashboard as a data quality improvement tool.
Therefore, the correct answer isA - The scheduled jobs for the CMDB Health Dashboard must be activated.
NEW QUESTION # 69
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