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There is no doubt that advanced technologies are playing an important role in boosting the growth of Oracle companies. This is the reason why the employees have now started upgrading their skillset with the Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) certification exam because they want to work with those latest applications and save their jobs. They attempt the Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) exam to validate their skills and try to get their dream job.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 2: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 3: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 4: Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 5: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 6: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q56-Q61):

NEW QUESTION # 56
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
B. Select View > Detach.
C. Lock the Profile Option for editing.
D. Unlock and publish the new selected profile value.
E. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
F. Modify the Profile Value and save.

Answer: D,E,F

NEW QUESTION # 57
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B. Filter the selection of the product related to the service request, when filtering by a particular category.
C. Categories determine the steps an agent must follow to close the service request.
D. Categories facilitate the assignment of an agent to the service request.
E. The hierarchical structure of the categories helps to improve the service request classification.

Answer: A,D,E

NEW QUESTION # 58
Which two keyboard shortcuts can be modified?

A. OK
B. Save and Continue
C. Create Service Request
D. Cancel
E. Save and Close

Answer: A,C

NEW QUESTION # 59
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. Entitlement rules are not valid for the service request.
B. No default coverages are set up.
C. The Starts When criteria of the milestones is not True.
D. The scheduled process has not been set up.

Answer: B,C,D

NEW QUESTION # 60
Which three types of data are included in the interaction associated with a normal call flow?

A. Service Request create date
B. Contact name
C. Agent name
D. Start time of the call
E. Channel

Answer: A,B,C

NEW QUESTION # 61
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