Pass Guaranteed 2026 EXIN ITILFND_V4: Updated ITIL 4 Foundation Certification Test Answers

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the four dimensions of service management- Partners and Suppliers
- Value Streams and Processes
- Organizations and People
- Information and Technology
Topic 2: Understand the purpose and components of the ITIL service value system- Practices
- Guiding Principles
- Governance
- Service Value Chain
- Continual Improvement
Topic 3: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 4: Know the purpose and key terms of 15 ITIL practices- Relationship Management
- Service Configuration Management
- Deployment Management
- Change Control
- IT Asset Management
- Monitoring and Event Management
- Supplier Management
- Service Desk
- Service Request Management
- Information Security Management
- Problem Management
- Incident Management
- Service Level Management
- Continual Improvement
- Release Management
Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Focus on value
- Think and work holistically
- Collaborate and promote visibility
- Progress iteratively with feedback
- Start where you are
- Optimize and automate
- Keep it simple and practical
Topic 6: Understand the activities of the service value chain- Design & Transition
- Engage
- Improve
- Plan
- Deliver & Support
- Obtain/Build

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EXIN ITIL 4 Foundation Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which statement about change management is CORRECT?

Answer: A


NEW QUESTION # 16
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

Answer: B


NEW QUESTION # 17
Which gives a user access to a system?

Answer: C


NEW QUESTION # 18
Which term relates to service levels aligned with the needs of service consumers?

Answer: A


NEW QUESTION # 19
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

Answer: C


NEW QUESTION # 20
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