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| Section | Weight | Objectives |
|---|---|---|
| Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Experience types and use scenarios - Platform capabilities and limitations |
| Branding, Personalization, and Content | 15% | - Personalization and targeted content - Branding and layout customization - Content management and CMS integration |
| Templates and Themes | 10% | - Theme customization and design - Template selection and configuration - Lightning and Visualforce options |
| Sharing, Visibility, and Licensing | 17% | - Data access and security model - Sharing rules and external visibility - License types and allocation |
| User Creation and Authentication | 13% | - Single Sign-On and identity providers - External user activation and permissions - User provisioning methods |
| Customization Considerations and Limitations | 7% | - Performance and scalability - Declarative vs programmatic options - Limits and governor considerations |
| Administration, Setup, and Configuration | 25% | - PRM and service integration - Deployment and migration - Site setup and activation |
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NEW QUESTION # 91
The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
Answer: C
Explanation:
To move a site from one production org to another production org that is not directly connected, UC should use Lightning BoltExport and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.
NEW QUESTION # 92
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?
Answer: B
Explanation:
The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.
NEW QUESTION # 93
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
Answer: A,D
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
NEW QUESTION # 94
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
Answer: C
Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.
NEW QUESTION # 95
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
Answer: A,D
Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
* Ensure that the Accountfield is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
* Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.
NEW QUESTION # 96
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