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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which statement about employee surveys is CORRECT?

A. They are intended to be conducted across an entire organization
B. They can only be conducted electronically so have limited application
C. They are conducted at several organizational levels, formally and informa
D. They are typically conducted annually

Answer: C

NEW QUESTION # 24
Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

A. Administrator
B. Coordinator/communicator
C. Leader
D. Technical expert

Answer: C

NEW QUESTION # 25
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

A. Increase revenue by introducing a new range of services
B. Ensure improved handling of service requests by training staff
C. Identify customer needs for new services by researching market
D. Ensure successful deployment by preparing implementation plan for new services

Answer: A

NEW QUESTION # 26
Which is the BEST method of monitoring the customers overall perception of a service?

Answer:

Explanation:
Perform an analysis of complaints and compliments

NEW QUESTION # 27
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

Answer:

Explanation:
Analysing potential customers patterns of business activity

NEW QUESTION # 28
......

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