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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles15%- Progress iteratively with feedback
- Keep it simple and practical
- Collaborate and promote visibility
- Start where you are
- Optimize and automate
- Focus on value
- Think and work holistically
Technology and Information Management10%- Information management principles
- Role of technology in service management
Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Key Concepts of Service Management15%- Services, service offerings, service relationships
- Service management as a practice
- Value, value co-creation, stakeholders
ITIL Service Value System20%- Service value chain
  • 1. Improve
    • 2. Plan
      • 3. Engage
        • 4. Design and transition
          • 5. Obtain/build
            • 6. Deliver and support
              - Continual improvement
              - Purpose and components
              - Governance
              ITIL Practices30%- Technical management practices
              • 1. Software development and management
                • 2. Deployment management
                  • 3. Infrastructure and platform management
                    - Service management practices
                    • 1. Business continuity management
                      • 2. Change enablement
                        • 3. Service request management
                          • 4. Service level management
                            • 5. Availability management
                              • 6. Incident management
                                • 7. Problem management
                                  • 8. Capacity and performance management
                                    - General management practices
                                    • 1. Supplier management
                                      • 2. Relationship management
                                        • 3. Continual improvement
                                          • 4. Information security management

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                                            EXIN ITIL 4 Foundation Sample Questions (Q208-Q213):

                                            NEW QUESTION # 208
                                            What must always be done before an activity is automated?

                                            Answer: C


                                            NEW QUESTION # 209
                                            Which activity is part of the 'continual improvement' practice?

                                            Answer: D


                                            NEW QUESTION # 210
                                            How does information about problems and known errors contribute to 'incident management'?

                                            Answer: C


                                            NEW QUESTION # 211
                                            Which facilitates outcomes that customers want to achieve?

                                            Answer: D


                                            NEW QUESTION # 212
                                            Identity the missing word(s) in the following sentence.
                                            When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

                                            Answer: A


                                            NEW QUESTION # 213
                                            ......

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