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| Section | Weight | Objectives |
|---|
| Topic 1: Order Management | 20% | - Pricing and bundled offerings - Omni API and Order Capture - Order lifecycle management - Product catalog management
|
| Topic 2: Analytics & Reporting | 15% | - Communications Cloud analytics capabilities - Reporting for operations and finance - Key metrics and dashboards
|
| Topic 3: Fulfilment & Provisioning | 20% | - Inventory and allocation - Fulfilment order orchestration - Service activation processes - Resource pool management
|
| Topic 4: Salesforce Communications Cloud Overview | 10% | - Use cases and customer benefits - Core components and architecture - Communications Cloud value proposition and capabilities
|
| Topic 5: Billing & Revenue Management | 20% | - Revenue recognition concepts - Usage-based billing - Invoice generation and management - Billing architecture and processes
|
| Topic 6: Product Catalog Management | 15% | - Defining products and services - Offerings and pricing strategies - Service characteristics and resource specifications
|
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q53-Q58):
NEW QUESTION # 53
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
- B. Raise support case to retrieve a data load report to summarize the data load.
- C. Inform the business that data migration is completed and errors resolved in development
- D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
Answer: A,D
Explanation:
Once the data load is completed in production, it ' s crucial to analyze and resolve any errors encountered (A) and validate that the data volumes match expectations, including spot checks for accuracy (B). These steps ensure the integrity and correctness of the migrated data in the production environment.References:Salesforce data migration best practices and validation techniques.
NEW QUESTION # 54
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Handle the complex business processes manually outside the IT landscape.
- B. Access the entire architecture to identify application that can be decommission.
- C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- D. Harmonize their business plan to reduce the complexity
Answer: B,D
NEW QUESTION # 55
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
Answer: C
NEW QUESTION # 56
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
- A. Design opportunity management flows and convert the opportunity to quote.
- B. Design order capture and order fulfillment flows
- C. Design a quoting flow to negotiate price and discount approval process.
- D. Design a contract creation and contract renewal flows
Answer: A,C
Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.
NEW QUESTION # 57
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
- B. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
- C. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
- D. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
Answer: C
NEW QUESTION # 58
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