ITILFNDv4 Practice Questions: ITIL 4 Foundation & ITILFNDv4 Exam Dumps Files

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the four dimensions of service management- Organizations and People
- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
Topic 2: Know the purpose and key terms of 15 ITIL practices- Continual Improvement
- Release Management
- Supplier Management
- Incident Management
- Monitoring and Event Management
- Change Control
- Service Configuration Management
- IT Asset Management
- Deployment Management
- Problem Management
- Service Request Management
- Service Level Management
- Service Desk
- Relationship Management
- Information Security Management
Topic 3: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Focus on value
- Start where you are
- Progress iteratively with feedback
- Think and work holistically
- Optimize and automate
- Collaborate and promote visibility
- Keep it simple and practical
Topic 4: Understand the purpose and components of the ITIL service value system- Continual Improvement
- Service Value Chain
- Guiding Principles
- Governance
- Practices
Topic 5: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 6: Understand the activities of the service value chain- Improve
- Design & Transition
- Engage
- Deliver & Support
- Obtain/Build
- Plan

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EXIN ITIL 4 Foundation Sample Questions (Q301-Q306):

NEW QUESTION # 301
What are the KEY stakeholder groups that service providers should cooperate with?

Answer: C


NEW QUESTION # 302
How should the workflow for a new service request be designed?

Answer: A


NEW QUESTION # 303
Which skill is an essential part of the 'service level management' practice?

Answer: A


NEW QUESTION # 304
What should be used to set user expectations for request fulfilment times?

Answer: C


NEW QUESTION # 305
Which guiding principle says that it is not usually necessary to build something new?

Answer: C


NEW QUESTION # 306
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