Außerdem sind jetzt einige Teile dieser Zertpruefung MB-230 Prüfungsfragen kostenlos erhältlich: https://drive.google.com/open?id=1A9-pnDnkDwC_FlxHIEJdHZ9uh5_LhsH9
Aufgrund der großen Übereinstimmung mit den echten Prüfungsfragen-und Antworten können wir Ihnen 100%-Pass-Garantie versprechen. Wir aktualisieren jeden Tag nach den Informationen von Prüfungsabsolventen oder Mitarbeitern von dem Testcenter unsere Prüfungsfragen und Antworten zu Microsoft MB-230 （Microsoft Dynamics 365 Customer Service Functional Consultant）. Wir extrahieren jeden Tag die Informationen der tatsächlichen Prüfungen und integrieren in unsere Produkte.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Format: | Active screen / scenario-based questions, Drag and drop, Case studies, Best answer, Multiple choice |
| Exam Price: | $165 USD (may vary by country/region) |
| Exam Duration: | 120 minutes |
| Available Languages: | Spanish, French, German, Italian, Portuguese (Brazil), Korean, Chinese (Simplified), Japanese, English |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Passing Score: | 700/1000 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Recommended Training: | Instructor-led training (Microsoft Dynamics 365 Customer Service) Microsoft Learn MB-230 Learning Path |
| Exam Registration: | Microsoft Certification Exam Registration (Pearson VUE) MB-230 Exam Details Page |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
>> MB-230 Pruefungssimulationen <<
Wollen Sie den Plan machen, dass Sie Microsoft MB-230 Zertifizierungsprüfung ablegen, um Ihre Fähigkeit zu entwickeln. Wenn Sie Microsoft MB-230 Prüfung ablegen, ob Sie die geeigneten Lernhilfe finden? Und welche Unterlage sind wertvoll? Haben Sie Microsoft MB-230 Dumps gewählt? Wenn ja, sorgen Sie sich bitte nicht um den Misserfolg.
Die Microsoft MB-230-Zertifizierungsprüfung richtet sich an Fachleute, die ihre Fachkenntnisse in der Rolle der Dynamics 365-Functional-Beraterin nachweisen möchten. Diese Zertifizierungsprüfung misst die Fähigkeit des Kandidaten, Kundendienstlösungen zu entwerfen und zu implementieren, die effektiv, effizient und kundenorientiert sind. Diese Zertifizierungsprüfung ist eine der beliebtesten Zertifizierungen für Fachleute, die mit Dynamics 365 -Kundendienst arbeiten.
Die Microsoft MB-230-Zertifizierungsprüfung richtet sich an Fachleute, die ihre Fähigkeiten im Bereich des Kundendienstes von Microsoft Dynamics 365 validieren möchten. Diese Zertifizierung ist für funktionale Berater ausgelegt, die mit Kunden zusammenarbeiten, um Lösungen zu entwerfen, zu konfigurieren und zu implementieren, die ihren geschäftlichen Anforderungen entsprechen.
156. Frage
A company uses Dynamics 365 Customer Voice.
The company requires the following for a survey:
* The survey must be sent automatically each time a salesperson visits a customer and closes the appointment.
* If a survey satisfaction score is negative, an activity must be created for the salesperson.
You need to configure the survey.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation
Box 1: Create a Power Automate flow
After creating a survey, you can send it to respondents based on a business trigger-resolution of a case or fulfillment of an order, for example. You can either select a built-in template or create a flow from scratch by using Power Automate.
Box 2: Create an alert rule
Dynamics 365 Customer Voice includes built-in follow-up management to ensure you follow up to your customer feedback in a timely manner. Each customer satisfaction metric includes support for a real-time alert to notify business users upon receiving customer feedback within the specified alert range. Business users can manage and resolve alerts with follow-up action notes using the built-in alert management dashboard.
Alerts are the follow-up activities that are created based on the defined alert rules. Alert rules are defined on satisfaction metrics. Alerts are created based on the values of satisfaction metrics in survey responses.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-flow
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/customer-voice/dynamics365-customer-
https://docs.microsoft.com/en-us/dynamics365/customer-voice/alerts
157. Frage
You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review.
You approve some articles and revert some articles to draft status.
For each action, what should you do next? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
158. Frage
Your company uses Dynamics 365 Customer Service.
The company wants to send a customer survey to each customer when a case is closed. The survey must include the following:
* An area with a list of questions that rate the answers as poor, average, or great.
* A question that rates whether the customer would recommend your company to others.
The company wants to exclude symbols from any of the question types.
You need to configure the question types.
Which question type should you use? To answer, drag the appropriate question type to the correct requirement.
Each question type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
159. Frage
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
160. Frage
You need to set up the system for cases going to supervisors.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Antwort:
Begründung:
Explanation:
Step 1: In Service Management, create a Routing Rule set.
Scenario: If a case is open more than 30 days, the case must automatically be routed to the supervisor.
Create routing rulesets to route cases.
Use routing rules in Customer Service to route cases to the right agents at the right time without any manual intervention. You can also use routing rules to route cases that are escalated to specific queues.
Step 2: Enter Name, Select Save, and select the plus sign to add a rule item On the General tab, in Routing Rule Set Information, Enter Name and Description for the routing ruleset.
Select Save. The routing ruleset is saved, and the Rule Items section is displayed.
In the Rule Items section, select the Add Rule Item button + to specify conditions for routing cases to a queue.
Step 3: Add conditions
Under Then Conditions, specify the queue to which the cases will be routed or the user or team to which the cases will be assigned if the conditions in the If Conditions section are met.
Step 4: Save and activate.
Select Save and Close.
In the routing ruleset record, select Activate so that the ruleset is applied to the cases matching the conditions in the rule.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases
161. Frage
......
MB-230 Buch: https://www.zertpruefung.de/MB-230_exam.html
P.S. Kostenlose 2026 Microsoft MB-230 Prüfungsfragen sind auf Google Drive freigegeben von Zertpruefung verfügbar: https://drive.google.com/open?id=1A9-pnDnkDwC_FlxHIEJdHZ9uh5_LhsH9