Free ITILFNDv4 Exam, Latest ITILFNDv4 Test Notes

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Guiding principles - Service value chain - Governance - Continual improvement
Topic 2: Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship
Topic 3: Four Dimensions of Service Management	- Information and technology - Organizations and people - Partners and suppliers - Value streams and processes
Topic 4: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement)

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Latest ITILFNDv4 Test Notes, ITILFNDv4 Reliable Exam Questions

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EXIN ITIL 4 Foundation Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which practice handles all pre-defined user-initiated service actions?

A. Service level management
B. Service request management
C. Deployment management
D. Incident management

Answer: B

NEW QUESTION # 61
Which term relates to service levels aligned with the needs of service consumers?

A. Cost
B. Warranty
C. Utility
D. Service management

Answer: B

NEW QUESTION # 62
When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been logged
B. After the problem has been analyzed
C. After the problem has been prioritized
D. After the problem has been resolved

Answer: A

NEW QUESTION # 63
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Only add controls and metrics that are required for compliance
B. Design controls and metrics and add them individually until all are implemented
C. Only add controls and metrics when they are needed
D. Design controls and metrics first, then remove those not adding value

Answer: D

NEW QUESTION # 64
Which component is focused on the activities needed by an organization to help it co-create value?

A. Guiding principles
B. Practices
C. Service value chain
D. Continual improvement

Answer: C

NEW QUESTION # 65
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