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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Leading cross-functional work - Working with product and business teams - Integrating UX and technical perspectives |
| Tools and Artifacts | 23% | - Decision-making tools - Strategy mapping and modeling - Design frameworks and methods - Documentation and visualization |
| Value Design | 32% | - Value measurement and outcomes - Context and innovation impact - Ethics and value alignment - Strategic direction and rationale |
| Intangible Deliverables | 26% | - Governance and mindset - Change and adoption enablement - Culture and capability building - Stakeholder alignment |
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NEW QUESTION # 100
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?
Answer: C
Explanation:
The best thing to rely on to get stakeholder buy-in for a redesign of digital commerce experience is research findings and a competitive analysis, as this helps demonstrate the user needs and pain points, and the market opportunities and threats. Wireframes and a total addressable market calculation or inspiring graphics and personas may not be persuasive or comprehensive enough for stakeholder buy-in.
NEW QUESTION # 101
A health and wellness company wants to create a 10 year vision for its business. Which external context for innovation is the least risky trend to influence the company ' s strategy?
Answer: B
Explanation:
Demographic shifts are predictable census-backed data trends over a 10-year horizon compared to volatile market or perception shifts. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Demographic change is often more structurally forecastable over a long horizon than perceptions or macroeconomic conditions. Population size, age distribution, education, and similar patterns can therefore provide a comparatively stable external input to long-term strategic scenario planning. Here, Demographic shift: Number of affluent and educated young professionals in the U.S. in the next 10 years is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Perception shift: Feelings toward the efficacy of wellness products in the next 10 years focuses attention elsewhere, while Market shift: The stability of the economy and consumers ' buying power in the next 10 years addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 102
. Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?
Answer: A
Explanation:
One of the initial steps to take when creating a program roadmap is to start with a phased approach, then address foundational items early, as this helps prioritize and sequence the work into manageable chunks and ensure that the essential requirements are met first. Developing a RACI diagram or creating a release plan may not be the initial steps, as they require more clarity and details on the scope and timeline of the program.
NEW QUESTION # 103
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer ' s support?
Answer: B
Explanation:
Winning over a skeptical individual stakeholder is most effective through a tailored, persuasive narrative framed around what that person specifically cares about - a direct, respectful approach rather than going around them or re-opening the whole brief. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Stakeholder communication should be tailored to the audience.
With a skeptical developer, the designer should explain the customer rationale, technical implications, constraints, and expected outcomes in language that matters to the developer rather than attempting to force compliance through hierarchy. Here, Create a persuasive story about the concept focusing on what the developer cares about and using their language. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Persuade the developer ' s boss and product manager to lend their support to the project, and the developer will likely come around.
focuses attention elsewhere, while Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables
NEW QUESTION # 104
Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?
Answer: A
Explanation:
A CX vision is a statement that describes the desired future state of the customer experience. It should be inspiring, aspirational, and feasible. To alleviate stakeholders' concerns about how it will impact the current product, a strategy designer should prototype an aspect of the vision that interacts with the current product and share insights with stakeholders. This can help them visualize and understand how the vision can be realized and what benefits it can bring. A brainstorming session may not be helpful if the stakeholders are already skeptical about the vision. Sharing objectives and key results may provide some context, but they do not show how the vision will affect the product.
NEW QUESTION # 105
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