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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Real Exam Qty:	40
Available Languages:	Italian, Polish, English, German, Japanese, French, Portuguese (Brazil), Chinese
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: High Velocity IT
Certificate Validity Period:	3 years
Exam Price:	$350 - $450 USD
Passing Score:	70% (28 out of 40)
Exam Duration:	90 (113 for non-native English speakers)
Exam Format:	Multiple Choice, Closed Book
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

Answer:

Explanation:
Improve user training materials and methods as part of the "onboarding" step

NEW QUESTION # 12
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

Answer:

Explanation:
Using a push method to check the user's device each time it is connected

NEW QUESTION # 13
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
B. Focus on technical excellence to further improve services
C. Provide additional training to customers on using the service
D. Analyze customer feedback to understand and address unmet expectations

Answer: A

NEW QUESTION # 14
Which stakeholders should assess and evaluate value realization?

A. Independent third-party auditors
B. Both the service consumer and the service provider
C. Only the service consumer
D. Only the service provider

Answer: B

NEW QUESTION # 15
Which is an example of results-based measurement and reporting?

Answer:

Explanation:
Measuring and reporting the customer satisfaction with closed incidents

NEW QUESTION # 16
......

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