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| Section | Weight | Objectives |
|---|---|---|
| Delivery and Migration | 17% | - Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution |
| Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles | |
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management | |
| Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies |
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NEW QUESTION # 66
Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?
Answer: C
Explanation:
The correct answer is B . The requirement points directly to asynchronous, easy-to-understand, regularly scheduled learning content. A #slack-tips channel is the best fit because it allows the client to post small, digestible enablement content over time, reaching employees where they already work. This supports continuous reinforcement rather than a one-time training event. Option A provides more live instruction, but the user explicitly needs asynchronous learning, not another scheduled class. Option C creates a static long- form asset, but a one-hour video is not ideal for ongoing, bite-sized learning and will likely have lower engagement. Option D, an internal Champions Network, is valuable for advocacy and peer support, but it does not directly satisfy the request for regularly scheduled learning content. A tips channel can include short posts, Help Center links, mini use cases, workflow examples, and reminders about best practices. It also creates a searchable internal knowledge stream that employees can revisit at their own pace.
Reference topic: Learning and Enablement - asynchronous enablement, continuous learning, Slack tips channel, reinforcement strategy, and scalable adoption support.
NEW QUESTION # 67
When presenting a final Slack grid design to a client for sign-off, what is crucial to include to ensure the client has a comprehensive understanding of the design?
Answer: D
Explanation:
When presenting a final grid design for sign-off, it's important to provide an overview that includes the channel architecture, user roles, and integrations, and explain how these align with the client's business objectives. This comprehensive view helps the client understand how the design supports their specific needs and objectives.
NEW QUESTION # 68
Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?
Answer: A
Explanation:
The correct answer is C . The scenario has two major change-management variables: different communication habits and leadership visibility from both companies. Because one organization primarily uses email and the acquired company primarily uses Slack, the communication plan must customize the delivery method . A single channel of communication would miss part of the audience or fail to meet users where they already work. At the same time, both leadership teams need visibility and input, so the sender(s) of communication must also be customized. Communications may need to come from executives or leaders from both organizations to build credibility and reduce resistance during the transition. Option A is incomplete because sender alignment alone does not solve the email-versus-Slack delivery difference. Option B is incomplete because delivery method alone does not address stakeholder trust and leadership representation. Option D is weak because custom emojis are not a core communication-plan component for acquisition change management. The correct plan adjusts both sender and delivery method.
NEW QUESTION # 69
Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?
Answer: D
Explanation:
The correct answer is C . Slack channel strategy should reflect how work actually happens, and organic channel creation is a core part of that model. Channels are most effective when teams create them around real projects, decisions, customers, functions, incidents, communities, or workflows instead of waiting for admins to centrally manufacture every collaboration space. Option A is too loose because "customize their own channels" without strategy can lead to inconsistency and channel sprawl. Option B is too restrictive; forcing admins to create all project channels slows collaboration and turns Slack into a ticket-driven workspace instead of a dynamic work platform. Option D has some value because standard channels and prefixes can model good behavior, but it does not answer the broader question of whether users should be allowed to create channels. The best practice is not uncontrolled chaos or admin-only creation; it is user-driven, authentic channel creation supported by clear naming conventions, channel purpose guidance, and governance.
Reference topic: Channel Strategy - organic channel creation, channel governance, naming conventions, user empowerment, and scalable collaboration design.
NEW QUESTION # 70
A startup is implementing Slack for its dynamic and rapidly evolving team. What key element should be included in the learning plan for Slack to cater to this specific environment?
Answer: D
Explanation:
For a startup with a dynamic team, a flexible and ongoing learning program is vital. Starting with basic training to build a foundation and continuing with regular updates ensures that the team keeps pace with new features and changes in Slack. This approach is crucial in a startup environment where adaptability and continuous learning are key.
NEW QUESTION # 71
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