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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Use cases and business scenarios
    • 2. Integration points and architecture
      - Integration between CX solutions
      • 1. Consistency across customer interactions
        • 2. Efficiency and personalization benefits
          Topic 2: Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
          - Demonstrating impact on customer engagement
          - Linking solutions to business goals
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Customer Data solutions
              • 3. Marketing solutions
                • 4. Sales solutions
                  • 5. Service solutions
                    - Unified offering for customer relationship enhancement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                    NEW QUESTION # 16
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: A,D


                    NEW QUESTION # 17
                    Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 18
                    Which feature is available in SAP Commerce Cloud?

                    Answer: C


                    NEW QUESTION # 19
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,C


                    NEW QUESTION # 20
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 21
                    ......

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