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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning | 23% | - Visit Plan and Visit Plan Targets - Territory Management - Visit Planning Process - Visit Schedule and Frequency |
| Topic 2: Admin and Configuration | 12% | - User Setup and Permissions - Consumer Goods Cloud Data Model - Mobile Configuration - Reports and Dashboards |
| Topic 3: Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details - Configuration of Inventory Checks and Product Listings - Configuration of Order Capture and Order Submission |
| Topic 4: Visit Execution | 23% | - Promotion Check and Promotion Details - Visit Execution Process - Visit Tasks and Task Types - Photo Capture and Survey - Order Capture and Order Submission - Inventory Check and Product Listing |
| Topic 5: Store Execution | 15% | - Assortment Monitoring - Store Survey and Feedback - Planogram Compliance - Store Execution Process |
| Topic 6: Store Execution Configuration | 12% | - Configuration of Assortment Monitoring - Configuration of Store Execution Process - Configuration of Store Survey and Feedback - Configuration of Planogram Compliance |
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NEW QUESTION # 90
When performing a search in an inventory check task which products are considered for the search?
Answer: B
Explanation:
Inventory Check execution is scoped to the products associated with the specific Retail Store being visited.
Salesforce Retail Execution uses this relationship to ensure that the field representative works only with products relevant to that outlet rather than searching the organization ' s entire Product2 catalog.
The Store Product object establishes the association between a product and a Retail Store or a specific In- Store Location. This relationship provides the product context used during store-level execution. Inventory Checks allow representatives to capture real-time information such as stock quantities, facings, share of shelf, product placement, and other assessment indicators for products sold in the store.
Product ownership or the identity of the user who created a Product record does not determine whether it should appear during an Inventory Check. Those attributes are unrelated to the commercial assortment or stocking relationship between a product and the retail location. Searching every product in the organization would also introduce irrelevant records and reduce mobile execution efficiency.
Therefore, product search during an Inventory Check is based on products associated with the Retail Store, ensuring the representative receives an operationally relevant product list for that visit.
Study Guide Topics:Visit Execution - > Inventory Check - > Store Product - > Retail Store - > Product Association
NEW QUESTION # 91
Assuming an inventory check Retail Store KPI record is configured at a product level, what is the next step required for that Retail Store KPI?
Answer: A
Explanation:
For a product-level Inventory Check, the product must be associated with the Retail Store where the assessment will be executed. Retail Execution needs a store-specific product relationship so Salesforce can determine which products are available for assessment when the field representative opens the Inventory Check.
Salesforce ' s Inventory Check prerequisites explicitly require administrators to associate Products with the Retail Store and associate the applicable In-Store Locations with that same Retail Store. The Retail Store must also belong to the Retail Store Group selected on the Retail Store KPI.
The Retail Store KPI then defines the assessment target by combining the Retail Store Group, applicable In- Store Location Category, Assessment Indicator Definition, and Product or Product Category. Salesforce separately specifies that the Product field is required on a Retail Store KPI when inventory-check tasks are configured for the store group.
The Store Product relationship provides the standard data-model mechanism for associating an individual Product2 SKU with a Retail Store or particular In-Store Location. A Promotion or Product Category relationship serves a different business purpose, while an Assortment defines a collection of products eligible for sale rather than replacing the required store-product association for Inventory Check execution.
Study Guide Topics:Data Setup - > Inventory Check - > Product - > Retail Store - > Store Product - > Retail Store KPI
NEW QUESTION # 92
United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?
Answer: A,D
Explanation:
Salesforce Communications Cloud (formerly Vlocity Communications) provides a set of out-of-the-box omnichannel capabilities specifically designed to support buying, managing, and modifying telecom services across web, mobile, partner portals, and agent-assisted channels. Public Salesforce documentation describes two major components that enable this: Digital Commerce APIs and the Digital Commerce SDK.
Digital Commerce APIs (Option A)
Salesforce provides a full suite of REST-based Digital Commerce APIs that expose CPQ functions such as:
Product discovery
Product configuration
Pricing and promotions
Cart creation and management
Order submission
These APIs are channel-agnostic and built for web portals, mobile apps, in-store kiosks, and agent desktops, making them ideal for United Telecom's requirement to support multiple sales and self-service channels. They leverage standardized product and pricing logic directly from the Enterprise Product Catalog, ensuring consistency across all channels.
Digital Commerce SDK (Option B)
The Digital Commerce SDK complements the APIs by providing reusable UI components, templates, and client-side tools to rapidly build modern commerce experiences. It supports Lightning, LWC, and headless storefronts, enabling companies to create branded, high-performing customer experiences with minimal custom code. This SDK allows UT to deliver responsive and consistent digital buying flows without building UI logic from scratch.
Options C (Cart-based APIs using OmniOut) and D (Custom APIs using LightningOut) involve custom or integration-heavy approaches that are not needed when out-of-the-box Digital Commerce capabilities already provide a complete omnichannel solution.
Therefore, the two correct out-of-the-box capabilities for multi-channel customer experience in Communications Cloud are A and B.
NEW QUESTION # 93
How can an Account Manager visualize store visits in their territory for the day by their current status?
Answer: B
NEW QUESTION # 94
Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotion and inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure they are able to capture these KPIs?
Answer: D
NEW QUESTION # 95
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