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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Solution capabilities and value propositions
    • 2. Use cases across customer journey
      Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
      • 1. Omnichannel customer engagement
        • 2. Customer experience transformation scenarios
          Customer Data, Analytics, and Experience Management- Customer identity and consent management
          • 1. Data-driven customer engagement
            • 2. Personalization and analytics use cases
              Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. Data flow between CX and ERP systems
                • 2. End-to-end process integration

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

                  NEW QUESTION # 18
                  Which of the following actions can you perform in SAP Customer Data Cloud?

                  Answer: D


                  NEW QUESTION # 19
                  Which application would you recommend to manage the customer consent and preference lifecycle?

                  Answer: A


                  NEW QUESTION # 20
                  Which feature is available in SAP Commerce Cloud?

                  Answer: C


                  NEW QUESTION # 21
                  What is SAP Customer Data Cloud designed to do?

                  Answer: B


                  NEW QUESTION # 22
                  Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 23
                  ......

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