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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Access | 12% | - Field-Level Security - Login Hours and IP Ranges - Salesforce Shield - Record Access (OWD, Sharing Rules) - Object-Level Permissions |
| Topic 2: Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Omni-Channel - Cases and Entitlements - Service Contracts - Service Cloud Features |
| Topic 3: Sales Cloud Applications | 10% | - Forecasting - Opportunity Management - Products, Price Books, and Quotes - Account and Contact Management - Sales Cloud Features |
| Topic 4: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Navigation and UI Customization - Salesforce Mobile App Configuration |
| Topic 5: Workflow and Process Automation | 17% | - Process Builder - Approval Processes - Flows (Screen Flows, Autolaunched Flows) - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Workflow Rules |
| Topic 6: Reports and Dashboards | 11% | - Dashboard Components - Scheduling Reports - Report Builder - Report Types - Summary Reports and Matrix Reports - Joined Reports |
| Topic 7: Standard and Custom Objects | 8% | - Custom Object Creation - Standard Object Overview - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields |
| Topic 8: User Setup | 8% | - Permission Sets - User Licenses - User Creation and Management - Profile Configuration - Role Hierarchy - Delegated Authentication |
| Topic 9: Data Management | 10% | - Data Loader - Data Quality Best Practices - Data Export - Data Import Wizard - Duplicate Rules and Matching Rules |
| Topic 10: Activity Management and Chatter | 4% | - Chatter Best Practices - Chatter Groups and Feeds - Tasks and Events |
| Topic 11: Organization Setup | 4% | - Fiscal Year - Currency Management - Lightning Experience vs Classic - User Interface - Company Information |
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NEW QUESTION # 58
Which of the following statements are true about Import wizard?
Answer: A,D
Explanation:
Section: Volume I
NEW QUESTION # 59
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
Answer: D
Explanation:
Explanation
Flow Solutions are pre-built flows or templates that can be installed from AppExchange and customized to meet specific business needs. For example, Flow Solutions can provide common use cases such as lead generation, document generation, payment processing, and more. In this case, the administrator can use a Flow Solution that provides a mortgage calculator and generates leads for loans. Flow Solutions are easy to install and configure, and can help save time and budget for projects. References:
https://help.salesforce.com/s/articleView?id=sf.flow_solutions.htm&type=5
NEW QUESTION # 60
What is an Agentforce use case in a sales organization?
Answer: D
Explanation:
Agentforce is designed to handle sophisticated, multi-step business processes that traditionally require human intervention. In a sales organization, a primary use case is Automating Lead Qualification. Unlike basic web bots (Option C) that follow a rigid, pre-defined script, an Agentforce agent can engage in natural language conversations with prospects. It can ask relevant discovery questions, handle objections, and determine if a lead meets the company's "Qualified" criteria based on the information provided. Once qualified, the agent can autonomously update the Salesforce record or even book a meeting for a human sales representative.
While AI can assist with content, "automating all marketing content" (Option B) is overly broad and typically handled by specialized marketing tools. Generating cold calls (Option A) involves voice technology and legal complexities that are not the core focus of the Agentforce platform's digital agent capabilities. Lead qualification represents a high-value, repeatable process that perfectly leverages the agent's ability to reason and interact with Salesforce data.
NEW QUESTION # 61
Where are Cases created?
Answer: A
NEW QUESTION # 62
Fill in the blank.
Define the Contract Manager profile.
Answer:
Explanation:
See the answer below
Explanation/Reference:
Explanation: Standard user perm + edit, approve, activate, delete contracts
NEW QUESTION # 63
......
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