Reliable ITIL-4-CDS Exam Syllabus - Sure ITIL-4-CDS Pass

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Deliver and transition services25%- Service transition and change management
  • 1. Change enablement and release management
    • 2. Deployment and implementation
      - Service delivery and operational practices
      • 1. Service integration and management
        • 2. Service operation and control
          Plan and build service value streams25%- Service value system and value streams
          • 1. Designing value streams and workflows
            • 2. Core concepts and principles
              - Resource and capability management
              • 1. Buy vs build and sourcing strategies
                • 2. Planning and allocation
                  Create and develop services25%- Quality assurance and validation
                  • 1. Testing and verification
                    • 2. Service level management
                      - Service design and development practices
                      • 1. Service components and architecture
                        • 2. Requirements definition and specification
                          Support and improve services25%- Service support and incident management
                          • 1. Service desk and request fulfilment
                            • 2. Incident and problem management
                              - Performance measurement and improvement
                              • 1. Metrics and monitoring
                                • 2. Continual improvement practices

                                  >> Reliable ITIL-4-CDS Exam Syllabus <<

                                  Sure ITIL-4-CDS Pass & Practical ITIL-4-CDS Information

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q27-Q32):

                                  NEW QUESTION # 27
                                  At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

                                  Answer: D

                                  Explanation:
                                  ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.


                                  NEW QUESTION # 28
                                  When verifying that an incident has been resolved, which is an example of value as perceived by a user?

                                  Answer: A


                                  NEW QUESTION # 29
                                  Which statement about `service integration as a service' isCORRECT?

                                  Answer: B


                                  NEW QUESTION # 30
                                  A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

                                  Answer: B


                                  NEW QUESTION # 31
                                  An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

                                  Answer: C


                                  NEW QUESTION # 32
                                  ......

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