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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Visual Design11%- Designing responsive and mobile-friendly interfaces
- Applying Salesforce Lightning Design System (SLDS)
Testing11%- Analyzing testing results and making recommendations
- Planning and conducting usability testing
Configuration and Customization10%- Understanding declarative customization options for UX
- Configuring Lightning pages and apps for optimal UX
Information Architecture12%- Designing site maps and navigation structures
- Creating effective labeling and categorization systems
Interaction Design14%- Defining user flows and interactions
- Creating wireframes and prototypes
- Designing effective page layouts
UX Fundamentals16%- Identifying user interface design principles
- Describing the user-centered design process
- Understanding accessibility standards and guidelines
Discovery13%- Identifying customer experience objectives and goals
- Analyzing existing user experiences and identifying gaps
- Determining business needs and user needs
Salesforce Lightning Design System13%- Identifying the purpose and resources of SLDS
- Applying SLDS components and patterns

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Salesforce Certified Platform User Experience Designer Sample Questions (Q90-Q95):

NEW QUESTION # 90
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers?

Answer: C

Explanation:
The uploaded study guide identifies C. Work together on setting up UX indicators as the correct response.
The problem is fundamentally one of alignment: developers do not yet see the value produced by the proposed design changes. Establishing UX indicators collaboratively creates measurable criteria that both design and development teams can use to evaluate whether the changes improve the experience.
The emphasis on working together is important. Rather than asking developers to accept a design argument based purely on the designer's authority, both groups agree on evidence that can demonstrate improvement.
Option A relies on research notes from previous projects. Those findings may not directly correspond to the current problem, users, or implementation context.
Option B attempts to resolve resistance hierarchically by persuading a development lead and relying on that person to convince the rest of the team. That may secure compliance, but it does not create shared understanding of the UX objective.
The study-guide answer therefore favors a measurable and collaborative approach. UX indicators can turn subjective disagreement into a discussion around observable outcomes, helping multidisciplinary teams evaluate whether the design actually produces the intended improvement.
Study Guide reference/topics: UX indicators, design-development collaboration, measuring UX, stakeholder alignment, UX Fundamentals.


NEW QUESTION # 91
Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?

Answer: C

Explanation:
The correct answer is C. Scale, using relative size to signal importance, exactly as identified by the uploaded study guide.
The problem is that users cannot easily determine where to look because too many visual elements compete for attention. The study guide therefore selects scale as a technique for establishing hierarchy.
Using relative size enables the designer to communicate that some elements are more important than others. A larger heading, key value, or primary action can attract attention before smaller supporting information, creating a more deliberate visual reading sequence.
Option A would weaken hierarchy because keeping all elements at similar sizes reduces the visual distinctions users rely on when scanning a page.
Option B incorrectly reduces hierarchy to simply putting larger elements at the top. Position can contribute to hierarchy, but the guide specifically identifies relative scale as the relevant principle in this scenario.
The key UX concept is that visual hierarchy should help users perceive importance before they consciously analyze every element. When size is applied intentionally, users can more rapidly distinguish primary information from secondary content.
Therefore, Cloud Kicks should use scale to establish clearer emphasis and reduce competition among page elements.
Study Guide reference/topics: Visual hierarchy, scale, relative size, attention, UX Fundamentals.


NEW QUESTION # 92
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which practice should be considered?

Answer: B

Explanation:
The correct answer is A. Understand the problem before moving to solutions, which is explicitly stated in the uploaded study guide.
Discovery exists to establish a reliable understanding of the problem space before the team commits to a particular solution. This includes learning about users, business context, current workflows, pain points, constraints, and desired outcomes.
Moving into solution definition too early creates a risk that the team will optimize the wrong problem or merely implement stakeholder assumptions.
Option B, writing user stories for potential solutions, is more appropriate after sufficient discovery evidence has been collected and the team has begun translating findings into implementation requirements.
Option C is especially problematic because discovery should challenge personal assumptions rather than use them as evidence of what users want. The designer should investigate users directly through appropriate research methods.
This is one of the most fundamental principles across the UX Designer study guide: separate the problem space from the solution space. Research should establish what needs to be solved before the team decides how it should be solved.
A disciplined Discovery phase therefore reduces rework, prevents premature commitment, and increases the likelihood that subsequent design decisions address genuine user and organizational needs.
Study Guide reference/topics: Discovery strategy, problem definition, research before solutions, user needs, Discovery.


NEW QUESTION # 93
Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.
Which out-of-the-box design approach should be recommended?

Answer: C

Explanation:
To create a unique experience for each audience that includes colors, images, and typography, the recommended out-of-the-box design approach is to use branding sets and assign them to each audience using audience targeting. Branding sets are collections of branding attributes, such as logos, fonts, colors, and images, that can be applied to a site or a page to customize its look and feel. Audience targeting is a feature that allows the designer to deliver different content and experiences to different groups of users based on criteria such as profile, location, or behavior. By creating branding sets and assigning them to each audience using audience targeting, the designer can easily create a unique and consistent experience for each audience without creating separate sites or custom themes.: Branding Sets | Salesforce Help : Audience Targeting | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead The best approach for Cloud Kicks to create a unique look and feel for each audience is to create branding sets and assign them to each audience using audience targeting. With this approach, the same website can be used for both audiences, whilethe look and feel of each page can be tailored to each audience.
Branding sets allow you to create unique designs and apply them to specific audiences. You can create unique colors, images, and typography for each audience and then target them to the appropriate audiences using the audience targeting feature. This will ensure that each audience has a unique look and feel that meets their needs.


NEW QUESTION # 94
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers

Answer: C,D

Explanation:
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes


NEW QUESTION # 95
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