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| Section | Objectives |
|---|---|
| Topic 1: Service Management Data Model Usage | - Operational use of CMDB and CSDM
|
| Topic 2: Discovery and Integration | - Data ingestion and integration
|
| Topic 3: Common Service Data Model (CSDM) | - Service modeling and mapping
|
| Topic 4: Data Foundations and Governance | - Data governance principles
|
| Topic 5: CMDB (Configuration Management Database) | - CMDB structure and data model
|
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NEW QUESTION # 100
A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI).
Where in theCSDMshould the development team store the information that will be used to satisfy audits?
Answer: B
Explanation:
Within theCommon Service Data Model (CSDM), regulatory, security, and compliance-related information- especially forPII and PCI-must be modeled at thebusiness and information level, not at the infrastructure or service offering level. The correct location for this data isBusiness Applications combined with Information Objects.
Business Applicationsrepresent the logical applications that support business capabilities and processes. Since compliance obligations (such as GDPR, PCI-DSS, or HIPAA) are assessed based on how the business uses data-not how many servers host the application-this is the correct anchor point for audit-relevant context.
Information Objectsare explicitly designed to capturewhat data is processed, stored, or transmittedby an application, including data classifications such as PII, PCI, PHI, or confidential business data. They allow organizations to document regulatory scope, retention rules, encryption requirements, and audit controlswithout overloading CI recordsor polluting infrastructure classes.
Option A is incorrect because Technical Service Offerings and Groups focus on operational support and service delivery, not regulatory data context. Option C is also incorrect because Customer Service Offerings describe how services are consumed, while databases are technical components; neither is the authoritative place for compliance definitions.
Therefore,Business Applications and Information Objectsare the correct CSDM constructs to support audits and regulatory compliance, makingOption Bthe correct answer.
NEW QUESTION # 101
A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the reports can assist with managing CMDB data.
What insights are gained from CMDB 360 queries?
(Choose 2 options)
Answer: B,C
Explanation:
CMDB 360, also known as Multisource CMDB, is designed to provide visibility into how multiple discovery or integration sources contribute data to the same CI. Its value is not simply identifying duplicate or orphan CIs; those are handled through CMDB Health and de-duplication capabilities.
CMDB 360 helps administrators compare source contributions and understand conflicts or gaps across those sources. A key insight is gaps in attribute data, where one source supplies certain CI attributes while another source does not. Another key insight is different attribute values from different data sources, which helps identify reconciliation problems, source precedence issues, and inconsistent discovery results. This is central to improving data trust because the CMDB often receives data from Discovery, SCCM, cloud connectors, manual imports, and third-party systems. Therefore, the correct insights are gaps in attribute data and different attribute values across sources.
NEW QUESTION # 102
Which is a purpose or requirement ofCMDB Data Managerin ServiceNow?
Answer: A
Explanation:
TheCMDB Data Managercapability inServiceNowis designed to supportCMDB governance, specifically arounddata lifecycle management. Its primary purpose is to ensure that CI records areretained, archived, and deletedin accordance with definedretention policies, regulatory requirements, and organizational data governance standards.
As CMDBs mature, they naturally accumulate obsolete, retired, or decommissioned CIs. If these records are not properly managed, they negatively impact CMDB health, reporting accuracy, discovery reconciliation, and performance. CMDB Data Manager addresses this byautomating the archival and deletion of recordsonce lifecycle conditions and retention thresholds are met.
Option A is incorrect because encryption of archived records is handled by platform-level security and data protection features, not CMDB Data Manager. Option B is also incorrect becauserelationship rule enforcementis managed through CSDM guidance, CMDB relationship rules, and identification/reconciliation logic-not by CMDB Data Manager.
By automating retention-based archival and cleanup, CMDB Data Manager helps organizations maintain alean, compliant, and high-quality CMDB, which directly supports CMDB Health metrics such as correctness and compliance.
Therefore, the correct and verified answer isOption C.
NEW QUESTION # 103
A CMDB Administrator is leveraging CI data as part of an Integrated Risk Management (IRM) implementation and the Entity Scoping process. The Administrator wants to leverage the CSDM Data Foundations Dashboard playbooks under the Run tab.
Which CSDM relationships are leveraged using the CSDM playbooks? (Choose two)
Answer: B,D
Explanation:
The Run tab in the CSDM Data Foundations Dashboard focuses on enabling operationalized, risk- aware use cases, including Integrated Risk Management (IRM) and Entity Scoping. These use cases require organizations to understand what data is processed, where it resides, and which technical components are involved, rather than only service impact for ITSM.
Information Objects play a central role at this stage.
Option A is correct because Business Applications related to Information Objects allow organizations to identify what types of data (PII, PCI, PHI, regulated data) are processed by each business application. This relationship is essential for risk classification, regulatory compliance, and audit scoping in IRM. Without it, risk assessments lack data sensitivity context.
Option D is also correct because Logical CIs (such as databases, schemas, or data stores) related to Information Objects establish where sensitive data is stored or processed at a technical level. This enables IRM to trace risk from business context down to technical exposure, supporting control testing, issue management, and remediation prioritization.
NEW QUESTION # 104
A Configuration Manager needs to leverage a policy type toautomate the creation and assignment of tasks to validate the existence of CIs.
Which policy type should be used to accomplish this goal?
Answer: C
Explanation:
InServiceNow, validating whether Configuration Items (CIs) still exist is a coreCMDB governanceactivity.
Over time, environments change rapidly-servers are decommissioned, cloud resources are torn down, and applications are replaced. If existence validation is not enforced, the CMDB quickly fills with obsolete or
"ghost" CIs.
Attestation policiesare specifically designed to address this need. An attestation policy automatically generates and assigns tasks to responsible users or groups, asking them toconfirm that a CI still exists and is still relevant. This process focuses on acknowledgment rather than deep data validation, making it lightweight and scalable across large CMDBs.
Certification policies (Option A) are used whenspecific attributes must be validated, such as lifecycle status, support group, or environment. While important for data correctness, certification is not intended solely to confirm CI existence. Delete (Option B) and Retire (Option C) policies are lifecycle actions that remove or transition records, but they do not validate existence before taking action.
Attestation integrates cleanly with CMDB Workspace, assigns tasks automatically, and supports auditability- ensuring accountability for CI ownership. This makes it the correct and Data Foundations-aligned policy type for validating CI existence.
Therefore,Option D - Attestationis the correct answer.
NEW QUESTION # 105
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