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ServiceNow CSA Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Self Service and Automation	20%	- Self-Service Features 1. Virtual Agent 2. Knowledge Management 3. Service Catalog 4. Workflow and Flow Designer
Topic 2: Platform Overview and Navigation	7%	- Platform Overview 1. Navigation and User Interface 2. ServiceNow Instance 3. Platform Capabilities and Services
Topic 3: Configuring Applications for Collaboration	20%	- Collaboration Features 1. Visual Task Boards 2. Task Management 3. Dashboards and Reporting 4. Notifications
Topic 4: Instance Configuration	11%	- Instance Personalization and Configuration 1. Lists and Forms 2. User Administration 3. Applications and Plugins
Topic 5: Database Management and Platform Security	27%	- Database and Security Administration 1. Access Controls 2. CMDB and CSDM 3. Import Sets 4. Data Schema
Topic 6: Data Migration and Integration	15%	- Migration and Automation 1. Business Rules 2. Update Sets 3. UI Policies 4. Basic Scripting

>> CSA試験対応 <<

CSA学習体験談、CSA勉強時間

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ServiceNow Certified System Administrator 認定 CSA 試験問題 (Q198-Q203):

質問 # 198
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?

A. Business Rule
B. UI Script
C. Record Rule
D. Scheduled Job
E. Client Script

正解：A

解説：
Detailed
Business Rules in ServiceNow are server-side scripts that execute in response to database operations, such as when a record is displayed, inserted, updated, deleted, or queried. They are critical for automating processes, ensuring data integrity, and performing backend operations without user intervention. Business Rules can be set to run at different times, such as before or after the database action, depending on the requirement. (Reference: ServiceNow Documentation - Business Rules and Server-side Scripting)

質問 # 199
Which of the following statements is true when a new table is created by extending another table?

A. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
B. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
C. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
D. The new table archives the parent table and assumed its roles in the database

正解：B

質問 # 200
When moving a homepage or dashboard between instances, what must you remember?

A. They cannot be moved via update set
B. They are automatically added to the update set
C. Manually add them to the update set
D. Create a separate update set for them

正解：C

解説：
When movinghomepagesordashboardsbetween ServiceNow instances (e.g., from development to production), they arenot automatically includedin an update set. Instead, they must bemanually addedto the update set before migration.
C: Manually add them to the update set
Homepages and dashboards donotget included in update sets by default.
To move them, you must:
Navigate toSystem UI > Homepage Admin > PagesorPerformance Analytics > Dashboards Select the homepage or dashboard you want to move.
Use theAdd to Update Setfunction to include them in your active update set.
Once added, move the update set to another instance and commit it.
A: Create a separate update set for them
While it's a good practice to keep UI elements in separate update sets, it isnot a requirement.
Homepages/dashboards can be added toany active update setmanually.
B: They are automatically added to the update set
Incorrect-ServiceNowdoes notautomatically add homepages or dashboards to update sets.
D: They cannot be moved via update set
Incorrect-Theycanbe moved via update sets, but they must bemanually added.
References:ServiceNow Documentation:Moving Homepages and Dashboards Between Instances ServiceNow Best Practices:Working with Update Sets

質問 # 201
What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

A. On the Application Navigator, type group.category and press Enter
B. On the list Context Menu, select Group By > Category
C. On the Category column title, select the Context menu > Group By Category
D. On the Filter Menu, select Group By > Category
E. Select the Group icon, then select Category

正解：B、E

解説：
Detailed Explanation:
In ServiceNow, list views can be customized to group records by specific fields to enhance data organization.
To group records by theCategorycolumn:
Option Aallows administrators to use the list context menu to group records by category, providing easy data visualization based on the selected column.
Option Dinvolves using the Group icon (usually located in the column header) and selecting the category for grouping. These grouping options simplify navigating and analyzing data by sorting records based on relevant columns, like Category. (Reference: ServiceNow Documentation - List Controls and List Context Menu)
==

質問 # 202
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers

A. Add User Account to Hardware group
B. Add User Account to network group
C. Create User Account
D. Add User Account to itll group
E. Add User Account to IT Knowledgebase
F. Add User Account to ACL

正解：A、B、F

質問 # 203
......

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