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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging |
| Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges - Identify key stakeholders and user personas |
| Change Management and Training | 13% | - Define support processes and escalation paths - Create training materials and end-user guides - Develop user adoption strategy and documentation - Plan and execute change management activities |
| Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Design data access and visibility rules |
| Implementation and Integration | 28% | - Implement search functionality and content tagging - Configure email and notification templates - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Integrate external systems via APIs and connected apps |
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NEW QUESTION # 22
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
Answer: B
Explanation:
Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.
NEW QUESTION # 23
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation.
Othersubsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
Answer: A,D
Explanation:
Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.
NEW QUESTION # 24
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?
Answer: C
Explanation:
This option allows UMS to configure its search results to include cases, quotes, contracts, and Knowledge articles. TheGlobal Search Results component is a new component that supports multiple objects and facets in the search results. UMS can add this component to the Search page and select the objects that they want to display in the property editor.
NEW QUESTION # 25
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers
Answer: A,B
Explanation:
Two reasons causing this issue are C and D. To create a partner user for their Partner Community, the Salesforce administrator needs to have two requirements met: The account record associated with the contact record must be enabled as a partner, which means that it has the Is Partner checkbox checked. This indicates that the account is part of your partner network and can access your Partner Community site. The Salesforce administrator must be marked as a delegated administrator on the partner account, which means that they have limited administrative privileges to perform certainuser management tasks on behalf of an administrator. This allows them to create partner users from contact records without having full system administrator access.
NEW QUESTION # 26
How can records owned by Customer Community users be shared with internal users?
Answer: C
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
NEW QUESTION # 27
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