Cisco 820-605 Overview of the Problems Faced in Preparation Exam Questions

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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager (820-605) Exam
Exam Number:	820-605
Certificate Validity Period:	3 years
Available Languages:	English
Exam Price:	300 USD (varies by region)
Passing Score:	Not publicly disclosed
Exam Duration:	90 (approx.)
Exam Format:	Multiple choice, Scenario-based questions
Real Exam Qty:	55–65 (approx.)
Related Certifications:	Cisco Customer Experience (CX) certifications Cisco Customer Success specialization tracks
Recommended Training:	Cisco Learning Network Cisco Customer Success resources
Exam Registration:	Pearson VUE Cisco Exams Cisco Certification Registration
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Computer-based exam delivered via Pearson VUE (online proctored or test center)
Pre Condition:	No strict prerequisites; recommended familiarity with Cisco technologies and customer success or account management concepts.
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html

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Cisco Customer Success Manager is a role that helps customers in achieving their desired outcomes through the use of technology. The Cisco 820-605 exam is designed to test the skills and knowledge of individuals who are interested in pursuing a career as a Cisco Customer Success Manager. 820-605 Exam is one of the requirements for obtaining the Cisco Certified Customer Success Manager certification.

Cisco Customer Success Manager Sample Questions (Q165-Q170):

NEW QUESTION # 165
Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A. Provide recommendations for training or suggest new features based on data analysis.
B. Perform a marketing campaign and share the roadmap of new products.
C. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
D. Observe net promoter scores and how likely the customer is to recommend the products to someone else.

Answer: A

NEW QUESTION # 166
In an onboarding session, introductions to new stakeholders were made, new KPIs were step does the Customer Success Manager take next?

A. Document the session, stakeholder interests, and metrics for leadership.
B. Create a success plan to be reviewed with the customer at the next review meeting.
C. Provide technical configuration for development.
D. Discuss new opportunities and new products to purchase.

Answer: A

NEW QUESTION # 167
What are two examples of expand opportunities? (Choose two.)

A. providing solution optimization services
B. training on existing features
C. adding headcount to manage solution by the customer
D. increasing license count
E. hosting an executive review

Answer: A,D

Explanation:
Examples of expand opportunities include providing solution optimization services to enhance the customer's use of the product and increasing the license count to accommodate more users or additional functionalities.

NEW QUESTION # 168
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A. Engage with the account team to understand the expansion opportunities.
B. Perform a deep analysis of all the sales orders for the past 24 months.
C. Speak with internal contacts to understand the customer sentiment and outstanding escalations.
D. Build an understanding of your customer's business and market trends and priorities.

Answer: D

NEW QUESTION # 169
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:

Explanation:

NEW QUESTION # 170
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