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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery and Migration	17%	- Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices
Topic 2: Discovery	10%	- Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition
Topic 3: Learning and Enablement	18%	- Plan and execute rollout strategies - Design training programs for users and admins - Support adoption and troubleshoot issues - Create learning materials and resources
Topic 4: Policies and Settings	22%	- Identity and access management - Slack Connect and app approval settings - Analytics and dashboard usage - Security and compliance configurations
Topic 5: Channel Strategy	10%	- Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows
Topic 6: Governance Structure	8%	- Define admin and owner roles - Manage workflows and processes - Establish governance policies

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Salesforce Certified Slack Consultant Sample Questions (Q67-Q72):

NEW QUESTION # 67
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A. Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
B. Allows employees of the organization to install and use pre-approved apps without submitting an app request.
C. Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
D. Provides employees the ability to create custom workflows for their everyday use cases.
E. Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.

Answer: B,C

Explanation:
The correct answers are B and D . Pre-approving apps is an app governance mechanism that reduces administrative friction while maintaining control. When app approval is enabled, users may need approval before installing apps; however, apps that are already approved can be installed and used without creating a new approval request. That directly reduces the request queue for Slack admins and gives employees faster access to approved productivity tools. Option B is correct because the approval workload decreases when commonly needed apps are already approved. Option D is correct because pre-approved apps can be installed without submitting a separate app request. Option A describes support or troubleshooting behavior, not an app approval benefit. Option C describes Workflow Builder capabilities, not the result of pre-approving apps.
Option E invents a "walkthrough wizard" concept that is not the control being tested. Slack's official app approval documentation states that owners can pre-approve or restrict apps, and members can install apps approved by a Workspace Owner.
Reference topic: Policies and Settings - app approval, app governance, pre-approved apps, and admin workload reduction.

NEW QUESTION # 68
You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A. Ensure all workspaces are created out of necessity.
B. Enable multi-workspace channels.
C. Design with future growth as a key consideration.
D. Follow the 80/20 rule working in a primary workspace versus additional workspaces.

Answer: D

Explanation:
The correct answer is D . The scenario says users are switching between multiple workspaces and feeling overwhelmed. The most effective grid-design recommendation is to apply the 80/20 rule , where users spend most of their time in a primary workspace and only move into additional workspaces for specific, intentional needs. This reduces cognitive load, lowers context switching, and gives users a clearer home base for daily work. Option A is a good design principle, but it is broad and does not directly solve the user behavior problem of frequent workspace movement. Option B is important for scalability, but future growth planning does not immediately reduce workspace-switching friction. Option C, multi-workspace channels, can help certain cross-functional conversations span workspaces, but it is not the best overarching practice for reducing user overwhelm across the grid. The primary-workspace model gives the user a predictable operating pattern:
most work happens in one main workspace, while additional workspaces are exceptions for specialized collaboration.
Reference topic: Grid Design - workspace movement reduction, 80/20 rule, primary workspace model, user experience, and Enterprise Grid usability.

NEW QUESTION # 69
In designing a Slack grid for an organization that frequently collaborates on cross-functional projects, what grid design element is crucial to consider?

A. Creating project-specific channels that include members from relevant departments for focused collaboration
B. Assigning a designated moderator for each channel to control the flow of information
C. Recommending that all communications be conducted in shared channels with external organizations
D. Ensuring that each department uses a different Slack workspace to keep their communications separate

Answer: A

Explanation:
For an organization that frequently engages in cross-functional projects, creating project-specific channels with members from the relevant departments is essential. This facilitates focused collaboration and effective communication among team members from different functional areas, enhancing the efficiency of project execution.

NEW QUESTION # 70
A financial institution using Slack needs to ensure that their communication practices comply with the Sarbanes-Oxley Act (SOX). Which Slack compliance feature should they utilize to meet this requirement?

A. Implementation of custom Slack emojis and reactions
B. Data export on a regular basis
C. Mandatory two-factor authentication for all users
D. Custom message and file retention policies

Answer: D

Explanation:
Custom message and file retention policies Custom message and file retention policies are essential for complying with SOX, as they allow the institution to retain records of communications for the required period and ensure the integrity and availability of financial reporting data.

NEW QUESTION # 71
When designing a Slack grid for a medium-sized company with distinct departments, what is an important consideration for creating an effective grid structure?

A. Designing a grid structure that includes channels for each department, along with cross-functional channels for company-wide initiatives
B. Establishing a single channel for all company-wide communications and collaborations
C. Developing separate channels for social interactions and non-work-related discussions only
D. Encouraging the exclusive use of private channels to maintain departmental confidentiality

Answer: A

Explanation:
For a medium-sized company with distinct departments, it's important to design a grid structure that facilitates both department-specific and company-wide communication. This involves creating channels for each department for focused discussions and additional cross-functional channels for broader initiatives, ensuring comprehensive and efficient communication across the company.

NEW QUESTION # 72
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