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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Passing Score: | 65% |
| Exam Price: | USD 383 |
| Exam Duration: | 60 minutes |
| Available Languages: | Chinese (Simplified), French, Japanese, English, German, Chinese (Traditional), Portuguese, Italian, Spanish, Polish |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Foundation ITIL 4 Extension Modules |
| Exam Format: | Multiple-choice |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 40 |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 47
Which is NOT one of the four categories of service level metrics?
Answer: B
Explanation:
The correct answer is D. ITIL Version 5 explains that a service level is a set of metrics that define expected or achieved service quality. Service level metrics fall into four categories: utility, warranty, sustainability, and experience. Utility describes the functionality offered by a product or service to meet a particular need; it is often summarized as "what the service does" and helps determine whether the service is fit for purpose.
Warranty is the assurance that a product or service will meet agreed requirements; it is often summarized as
"how the service performs" and helps determine whether the service is fit for use. Sustainability is the assurance that the product or service meets and will continue to meet environmental, social, and economic requirements. Experience refers to functional and emotional interactions with the service and provider as perceived by users or customers. Governance is important in ITIL, but it is not one of the four service level metric categories.
NEW QUESTION # 48
How should the ITIL Guiding Principle ' collaborate and promote visibility ' be applied?
Answer: D
Explanation:
The guiding principle "collaborate and promote visibility" should be applied by involving stakeholders and sharing information with them, so option A is correct. ITIL stresses that good decisions and effective work depend on people understanding what is happening, why it matters, and how they can contribute.
Collaboration helps bring together different perspectives, knowledge, and responsibilities. Visibility ensures that work, progress, risks, and priorities are transparent enough for informed participation and trust. Limiting communication to management weakens collaboration. Reusing existing processes relates more to "start where you are." Capturing feedback after each iteration relates more closely to "progress iteratively with feedback." This principle helps organizations reduce silos, improve coordination, and create a more shared understanding of how value is being created across the service relationship.
NEW QUESTION # 49
How do ' utility ' and ' warranty ' together support value co-creation?
Answer: B
Explanation:
Utility and warranty together support value co-creation because utility makes the service fit for purpose and warranty makes it fit for use, so option D is correct. Utility answers the question, "What does the service do?" It refers to the functionality that helps consumers meet a need or remove a constraint. Warranty answers,
"How well does the service perform?" It covers assurance such as availability, capacity, continuity, and security. A service may offer useful functionality, but if it is unreliable or unavailable, it will still fail to create value. Likewise, a stable service with no useful functionality does not help consumers achieve outcomes. ITIL uses both ideas together to explain service quality and service levels. Combined, they help ensure that services are both useful and dependable in real-world use.
NEW QUESTION # 50
Which governance activity is focused on ensuring adherence with policies and strategic direction?
Answer: D
Explanation:
Monitor is the governance activity focused on ensuring adherence with policies, expectations, and strategic direction, which makes option C correct. In ITIL governance, evaluate is used to assess stakeholder needs, environmental conditions, and performance information. Direct is used to establish direction, priorities, and policies. Monitor checks whether actual performance, behavior, and results align with what has been directed and required. It is therefore the activity most closely associated with oversight, compliance, assurance, and accountability. Discover is not one of the governance activities in the ITIL Value System. Monitoring is essential because strategy and policies only create value when the organization confirms they are being followed and that the intended outcomes are being achieved. This keeps governance connected to performance, risk, and continual improvement.
NEW QUESTION # 51
What is a digital product?
Answer: B
Explanation:
A digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers, so option C is correct. ITIL treats products as structured configurations of resources that can include software, infrastructure, data, interfaces, knowledge, and supporting capabilities. These products form the basis for digital services and help enable outcomes for consumers. Option A sounds more like a service offering description. Option B describes access to resources as a form of service relationship.
Option D describes service actions. The digital product concept is important because it connects strategic intent, design, build, operation, and service delivery. It is not just a piece of software, but a managed combination of resources created to support value creation through technology-enabled services.
NEW QUESTION # 52
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