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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

TopicDetails
Topic 1
  • Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2
  • Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3
  • Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q51-Q56):

NEW QUESTION # 51
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

Answer: A,B


NEW QUESTION # 52
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Answer: A,B

Explanation:
To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:
Salesforce Industries Digital Commerce documentation and API guides.


NEW QUESTION # 53
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

Answer: D

Explanation:
Creating one orchestration plan with mutually exclusive conditions for activation and deactivation orchestration items (C) minimizes unnecessary configurations. This streamlined approach allows for efficient management of service activations and deactivations within a single orchestration framework.References:
Salesforce Industries Order Management documentation on orchestration plan design.


NEW QUESTION # 54
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Answer: A


NEW QUESTION # 55
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

Answer: D


NEW QUESTION # 56
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