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NEW QUESTION # 84
An auditor ' s personal behaviour during an audit is key to ensuring that the audit objectives are achieved.
Match each of the descriptions to the correct type of behaviour.
To complete the table click on the blank section you want to complete so it is highlighted in red and then click on the applicable text from the options below. Alternatively, drag and drop each of the following descriptions.
Answer:
Explanation:
Explanation:
Ethical - C
Diplomatic - F
Open to improvement - B
Perceptive - E
These behaviours are standard auditor personal attributes used in lead auditor training and are aligned with audit competence guidance.
Ethical - C. Fair, truthful, sincere, honest, discreet
An ethical auditor acts with integrity. This includes honesty, truthfulness, sincerity, fairness, and discretion when handling audit evidence, findings, and confidential information. Ethical behaviour is essential because audit conclusions must be trusted and based on professional conduct.
Diplomatic - F. Tactful in dealing with individuals
A diplomatic auditor interacts with people carefully and respectfully. During audits, questions may be sensitive, findings may be difficult to communicate, and interviewees may feel pressure. Being tactful helps maintain cooperation and supports effective evidence gathering.
Open to improvement - B. Willing to learn from situations
An auditor who is open to improvement learns from audit experience, changing conditions, and new information. This behaviour supports continual development and better audit effectiveness over time.
Perceptive - E. Aware of and able to understand situations
A perceptive auditor recognizes what is happening in the audit environment and understands the significance of what is seen, heard, and observed. This helps the auditor detect inconsistencies, identify risks, and understand process realities beyond prepared answers.
Why the other options are not used here:
A). Persistent and focused on objectives describes tenacious behaviour.
D). Actively observing surroundings/activities describes observant behaviour.
So the correct matching is:
Ethical - C
Diplomatic - F
Open to improvement - B
Perceptive - E
NEW QUESTION # 85
You are auditing the purchasing process of Shelf-Fit, an organisation that designs, manufactures and installs interiors for retail stores. They always employ subcontractors for the installation work.
As an audit team member, you ask the Purchase Manager about the identification of health and safety hazards for contractors on site. Having previously reviewed the hazards list (HZD-21/11 Rev.3), you found that various health and safety hazards were listed but none were associated with contractors working on site.
When you ask about the use of contractors, the response is, " We know that contractors use chemicals, such as glues, paints and varnishes. We trust them since they know more than we do about safe handling of such issues " .
The auditor made the same enquiry to an accompanying member of the health and safety team and was told that chemical safety had never been a problem with the installation process.
You raise a nonconformance against clause 8.1.4.2 of ISO 45001.
At the closing meeting, the audit team leader presents the findings of the audit and comes to the above nonconformity. The OHS Manager presents the auditors with an email from all the current contractors confirming that they always carried out a site risk assessment. He asks that the nonconformity be withdrawn.
Which two of the following responses of the audit team leader would be acceptable?
Answer: C,F
Explanation:
The correct answers are E, F.
ISO 45001 Clause 8.1.4.2 Contractors requires the organization to coordinate its procurement processes with its contractors, in order to identify hazards and to assess and control the OH and S risks arising from the contractors' activities and operations that impact the organization, the organization's activities and operations that impact the contractors' workers, and the contractors' activities and operations that impact other interested parties in the workplace. It also requires the organization to ensure that contractors and their workers meet the organization's OH and S management system requirements.
In this case, the objective evidence already found during the audit supports the nonconformity:
the hazards list did not include contractor-related hazards;
the Purchase Manager relied on trust rather than controlled OH and S coordination; the OH and S team said chemical safety had never been a problem, which is not evidence of hazard identification, risk assessment, or control.
The email shown at the closing meeting only states that contractors carry out a site risk assessment. That does not automatically demonstrate that Shelf-Fit itself has met Clause 8.1.4.2 requirements for coordinated procurement control, hazard identification, and control of contractor OH and S risks within its own management system. Therefore, the nonconformity should not simply be withdrawn on the spot.
E). Advise management that the information provided will be reviewed at the audit follow-up stage is acceptable because the auditee can submit corrective-action evidence after the audit. The certification decision and close-out process can consider additional evidence later, but that does not erase the nonconformity already supported by audit evidence gathered during the audit.
F). Note the OHS Manager ' s comments but indicate that there is evidence of a nonconformity that needs to be addressed is also acceptable because this is exactly what the audit team leader should do at the closing meeting: acknowledge the auditee's response, but maintain the finding where objective evidence supports it.
Why the other options are not acceptable:
A is not appropriate at the closing meeting. The audit team should base findings on evidence gathered within the audit scope and timing, not start a new off-line investigation with contractors at that point.
B is weak audit management. The audit team leader should control the discussion and decision, not hand it over informally.
C is incorrect because the information is not irrelevant; it is relevant, but not sufficient to invalidate the nonconformity.
D is not acceptable because the email does not remove the original evidence of failure in Shelf-Fit's contractor control process.
NEW QUESTION # 86
Out of the following, which is not the Part of PDCA cycle ISO 45001? Select the correct option, and then select Submit.
Answer: A
Explanation:
The PDCA cycle (Plan-Do-Check-Act) is a core framework in ISO 45001 for continual improvement of the OH and S management system. An Environmental Management Program is part of ISO 14001 (Environmental Management System) and not ISO 45001.
Analysis of Options:
A). Treatment of Risks:Correct. Risk treatment is part of the Plan phase.
B). OHSMS Policy:Correct. The policy is developed in the Plan phase.
C). Environment Management Program:Incorrect. This is outside the scope of ISO 45001 and relates to ISO
14001.
D). Analyzing OHSMS Performance:Correct. Performance analysis is part of the Check phase.
ISO References:
Clause 0.3: PDCA framework in ISO 45001.
NEW QUESTION # 87
XYZ Corporation is an organisation that employs 100 people. As an audit team leader, you are conducting a certification audit at Stage1. When reviewing the OH&S management system (OHSMS), you find that the objectives have been defined by an external consultant using those of a competitor, but nothing is documented. The Health and Safety Manager complains that this has created a lot of resistance to the OHSMS, and the Chief Executive Is asking questions about how much It will cost.
Select two erf the options which describe the circumstances h which you could raise a nonconformity against clause 0.2 of ISO 45001.
Answer: C,D
Explanation:
Clause 0.2 of ISO 45001 emphasizes the involvement of top management and alignment of OH&S objectives with the organization's OH&S policy.
* Nonconformities Identified:
* The objectives were developed by an external consultant without involving top management, which undermines leadership accountability and commitment.
* The objectives were based on a competitor's framework, not aligned with the organization's unique OH&S policy or context.
* Analysis of Options:
* A. Establishing OH&S objectives did not include top management.True. Clause 5.1 (Leadership) and Clause 6.2 (Objectives) emphasize that top management must be involved in defining and supporting OH&S objectives.
* B. OH&S objectives are not being implemented by personnel.Implementation relates to operationalization, not the development phase, and is not relevant to Clause 0.2.
* C. OH&S objectives are not maintained as documented information.While documentation is required, the absence of documented information is a separate issue under Clause 7.5, not Clause
0.2.
* D. OH&S objectives were not established in alignment with the organization's OH&S policy.True. Clause 6.2.1 requires objectives to align with the OH&S policy, which reflects the organization's commitment to safety and health.
* E. The consultant has not interpreted ISO 45001 correctly.While possibly true, the issue here is the organization's failure to involve top management, not the consultant's interpretation.
* F. The organization cannot afford to undertake OH&S objectives all at once.Financial constraints are not relevant to Clause 0.2; objectives can be prioritized for phased implementation.
ISO References:
* Clause 0.2: Leadership commitment and alignment with organizational policy.
* Clause 5.1: Top management's role in leadership and participation.
* Clause 6.2.1: Establishing OH&S objectives aligned with the policy.
NEW QUESTION # 88
In the ISO 45001 health and safety management system, what is ' documented information ' ? Select the ONE best answer.
Answer: B
Explanation:
ISO 45001 defines " documented information " as information required to be controlled and maintained by an organization. This can include policies, procedures, records, or other relevant data in any format (Clause
3.19). It encompasses all information used to establish, operate, and demonstrate the effectiveness of the OH and S management system.
Analysis of Options:
A). Any paperwork generated when the system is in operation:Incorrect. This is too narrow and excludes digital or other formats.
B). Any information about the system, or generated by it, held in any format:Correct. This aligns with the ISO
45001 definition in Clause 3.19.
C). Paperwork such as Permits to Work and risk assessments:Incorrect. These are examples of documented information but do not encompass the full scope of the term.
D). The master copies of the documents used to operate the system, held in any format:Incorrect. This definition is limited to master copies, while documented information includes records as well.
ISO References:
Clause 3.19: Definition of documented information.
Clause 7.5: Control of documented information.
NEW QUESTION # 89
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