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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN / PeopleCert
Exam Name:	ITIL 4 Foundation Certification Exam
Exam Number:	ITILFND_V4
Related Certifications:	ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader
Exam Format:	Online proctored or test center, Closed book, Multiple-choice
Real Exam Qty:	40 multiple-choice questions
Exam Duration:	60 minutes
Available Languages:	English, French, German, Portuguese, Chinese (Simplified), Spanish, Japanese
Passing Score:	65% (26/40)
Certificate Validity Period:	3 years (renewal required under current ITIL certification scheme)
Exam Price:	Approx. USD 250–400 (varies by region and provider)
Recommended Training:	AXELOS/PeopleCert Official ITIL 4 Foundation Training EXIN Accredited Training Partners
Exam Registration:	PeopleCert ITIL Certification Portal EXIN ITIL 4 Foundation Registration
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online proctored exam or authorized test center (computer-based)
Pre Condition:	No formal prerequisites required. Basic IT literacy recommended.
Official Syllabus URL:	https://www.exin.com/certifications/itil-4-foundation/

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The ITIL 4 framework is designed to help organizations to improve their IT service management practices. It provides a structured approach to managing IT services, helping organizations to align their IT services with their business goals and objectives. The ITIL 4 framework covers a wide range of topics, including service value system, service value chain, service management practices, and guiding principles. The ITIL 4 Foundation Exam is the starting point for individuals who want to gain knowledge and skills in this framework.

EXIN ITIL 4 Foundation Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which practice recommends the use of event-based surveys to gather feedback from customers?

A. Change enablement
B. Problem management
C. Service level management
D. Service request management

Answer: C

NEW QUESTION # 55
What is defined as any component that needs to be managed in order to deliver an IT service?

A. A configuration item (CI)
B. A service request
C. An incident
D. An IT asset

Answer: A

NEW QUESTION # 56
Which describes the 'plan' value chain activity?

A. It ensures continual improvement of products, services, and practices across all value chain activities
B. It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
C. It ensures a shared understanding of the current status and vision for all products and services across the organization
D. It ensures that service components are available when and where they are needed, and meet agreed specifications

Answer: C

NEW QUESTION # 57
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A. Incident management
B. Problem management
C. Service level management
D. Service request management

Answer: D

NEW QUESTION # 58
Which BEST describes the purpose of the 'improve' value chain activity?

A. To organize a major improvement initiative into several smaller initiatives
B. To ensure a shared understanding of the vision and improvement direction for all products and services
C. To continually improve all products and services across all value chain activities
D. To make new and improved services and features available for use

Answer: C

NEW QUESTION # 59
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