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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Discovery | 17% | - Document business processes and scope - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges |
| Topic 2: Solution Design and Documentation | 18% | - Map business processes to Salesforce capabilities - Create functional specifications and design documents - Translate requirements into Salesforce solution design |
| Topic 3: Change Management and Enablement | 17% | - Support adoption and training activities - Identify change impacts and risks - Develop change enablement strategies |
| Topic 4: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements and user stories - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements |
| Topic 5: Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Validate solution against requirements - Plan and execute user acceptance testing |
| Topic 6: User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Document and maintain user stories - Write clear, testable acceptance criteria |
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NEW QUESTION # 299
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
Answer: C
Explanation:
Explanation
The business analyst should organize user groups by permission set and train each team on the new features.
This will ensure that everyone is using the same terminology and that everyone has the same understanding of the new features. It will also allow the business analyst to tailor the training to the specific needs of each team.
NEW QUESTION # 300
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?
Answer: B
NEW QUESTION # 301
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?
Answer: A
NEW QUESTION # 302
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
Answer: A
NEW QUESTION # 303
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?
Answer: A
Explanation:
Explanation
The issue that should concern the business analyst most is that the system admins note a fair amount of technical debt without having the time or expertise to address it. Technical debt is the accumulated cost or consequence of suboptimal design, development, or maintenance decisions on a software system. Technical debt can negatively affect the performance, security, usability, and maintainability of a software system, as well as increase the complexity and risk of future changes or enhancements. Technical debt can also reduce user satisfaction and adoption, as well as business value and return on investment. Therefore, the business analyst should be concerned about the technical debt in the Sales Cloud implementation and work with the system admins and other stakeholders to identify, prioritize, and resolve it. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-initi
NEW QUESTION # 304
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