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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Guiding Principles15%- Collaborate and promote visibility
- Optimize and automate
- Focus on value
- Think and work holistically
- Progress iteratively with feedback
- Start where you are
- Keep it simple and practical
ITIL Practices30%- Service management practices
  • 1. Business continuity management
    • 2. Change enablement
      • 3. Incident management
        • 4. Problem management
          • 5. Service level management
            • 6. Service request management
              • 7. Capacity and performance management
                • 8. Availability management
                  - General management practices
                  • 1. Information security management
                    • 2. Continual improvement
                      • 3. Relationship management
                        • 4. Supplier management
                          - Technical management practices
                          • 1. Software development and management
                            • 2. Infrastructure and platform management
                              • 3. Deployment management
                                Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                - Service management as a practice
                                - Services, service offerings, service relationships
                                ITIL Service Value System20%- Continual improvement
                                - Service value chain
                                • 1. Plan
                                  • 2. Obtain/build
                                    • 3. Deliver and support
                                      • 4. Engage
                                        • 5. Improve
                                          • 6. Design and transition
                                            - Governance
                                            - Purpose and components
                                            Technology and Information Management10%- Role of technology in service management
                                            - Information management principles

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                                            EXIN ITIL 4 Foundation Sample Questions (Q155-Q160):

                                            NEW QUESTION # 155
                                            A user wants to know how to create a report, so they come into contact with the service desk.
                                            Which practice is MOST LIKELY to help with the solution of this issue?

                                            Answer: A


                                            NEW QUESTION # 156
                                            Identify the missing word in the following sentence.
                                            The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

                                            Answer: A


                                            NEW QUESTION # 157
                                            Which guiding principle recommends standardizing and streamlining manual tasks?

                                            Answer: A


                                            NEW QUESTION # 158
                                            Which step of the continual improvement model includes baseline assessments?

                                            Answer: A


                                            NEW QUESTION # 159
                                            Which practice updates information relating to symptoms and business impact?

                                            Answer: A


                                            NEW QUESTION # 160
                                            ......

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