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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Certificate Validity Period:	3 years
Real Exam Qty:	40
Exam Format:	Multiple Choice, Closed Book
Exam Price:	$350 - $450 USD
Related Certifications:	ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Specialist: High Velocity IT ITIL 4 Foundation ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Specialist: Create, Deliver and Support
Available Languages:	French, Italian, Chinese, English, German, Polish, Portuguese (Brazil), Japanese
Exam Duration:	90 (113 for non-native English speakers)
Passing Score:	70% (28 out of 40)
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

A. Continual tracking and analysis of the outcomes, costs, and risks
B. Review of costs of service provider technology upgrades
C. Ad-hoc joint service reviews of costs and benefits
D. Joint service reviews of achievements of service targets

Answer: D

NEW QUESTION # 17
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required.
Which approach would MOST LIKELY help in this situation?

A. Use forecasting techniques to model workload over time and ensure that the team has the right number of people with required skills to meet the workload
B. Reduce the demand for new functionality so that the overall workload is at a level that the service team can manage without becoming overwhelmed
C. Outsource the incident, request and problem workload to a managed services provider, so that the service team can focus on developing new functionality quickly
D. Adjust incident resolution and request fulfilment SLAs so that the customer service team has more time to resolve issues without breaking their formal commitments

Answer: A

NEW QUESTION # 18
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A. Focus solely on cost as the deciding factor
B. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
C. Conduct a staff survey to gauge internal preferences
D. Outsource immediately to save time without evaluating other factors

Answer: B

NEW QUESTION # 19
Which is an example of results-based measurement and reporting?

Answer:

Explanation:
Measuring and reporting the customer satisfaction with closed incidents

NEW QUESTION # 20
How can the ' business analysis ' practice contribute to a loosely coupled system architecture?

A. By defining the minimal viable requirements for the product
B. By designing how the components of the solution interact
C. By translating user needs into requirements for each component
D. By aligning service levels with consumer expectations

Answer: C

Explanation:
A loosely coupled architecture depends on clarity about what each component needs to do, the boundaries between components, and how user needs are expressed as workable requirements. Business analysis contributes by translating stakeholder and user needs into requirements that can be allocated appropriately across components.
A sounds more like architecture or design responsibility. B relates more to service level management. D is helpful in product thinking, especially for MVP work, but it is broader and less specifically tied to component- level contribution.
C is best because business analysis helps ensure that requirements are correctly understood and decomposed in a way that supports modular, independent, and loosely coupled design.
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NEW QUESTION # 21
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