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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Available Languages:	English
Exam Format:	Multiple Choice, Multiple Response
Exam Duration:	60 minutes
Exam Price:	$500 - $700 USD
Real Exam Qty:	30
Passing Score:	73%
Certificate Validity Period:	5 years
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By executing marketing campaigns for product service
C. By connecting and delivering data from the value chain and process flow
D. By providing a dedicated self-service experience as a forecast

Answer: C

NEW QUESTION # 30
Which application would you use to execute an email campaign for a target group?

A. SAP Customer Data Cloud
B. SAP Emarsys
C. SAP Service Cloud Version 2
D. SAP Commerce Cloud

Answer: B

NEW QUESTION # 31
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Customer Data

Answer: D

NEW QUESTION # 32
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Billing
C. Agent Desktop
D. Guided selling

Answer: A,C

NEW QUESTION # 33
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Optimize buying lifecycle
C. Improved customer satisfaction and retention
D. Increased profitability
E. Lower customer acquisition costs

Answer: B,D,E

NEW QUESTION # 34
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