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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Topic 2: Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Topic 3: Integrations	<8%	- Integration with SAP and third-party systems - End-to-end integration scenarios
Topic 4: Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Topic 5: Crowd Workforce	<8%	- Concept and benefits of Crowd Service - Manage crowd workforce assignments
Topic 6: Mobile SAP Field Service Management Application	11% - 20%	- Features and capabilities of mobile app - Accept, execute, and close service calls
Topic 7: Analytics and Reports	<10%	- Generate and interpret reports for decision-making - Access and use reporting tools
Topic 8: Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Topic 9: Planning and Dispatching	11% - 20%	- Create, assign, and manage service calls and resources - Features of planning and dispatching module

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SAP Certified - SAP Field Service Management Sample Questions (Q62-Q67):

NEW QUESTION # 62
What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.

A. Increase marketing effectiveness
B. Simplify IT infrastructure
C. Focus on business partnerships
D. Enhance connectivity and optimize functions
E. Develop external communication strategies

Answer: D

NEW QUESTION # 63
What are some of the characteristics of assisted scheduling?
There are three correct answers.

A. The scope and parameters for assisted scheduling can be completely tailored to the use case
B. Assisted scheduling is triggered by a scheduled business rule
C. The scope and parameters for assisted scheduling are largely pre-determined
D. Assisted scheduling is triggered by the user or by an API call
E. Assisted scheduling can work with custom optimization policies

Answer: C,D,E

NEW QUESTION # 64
RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.

A. Access to necessary information with ease
B. Improved marketing analytics
C. Predictability in implementation
D. Transparency throughout the implementation journey
E. Enhanced employee engagement

Answer: A,C,D

NEW QUESTION # 65
What are some of the features available to technicians on the mobile apps?
There are four correct answers.

A. Recording efforts, expenses, and mileage
B. Using smartforms/checklists
C. Service workflows
D. Recording planned/unplanned consumption of material/spare parts

Answer: A,B,C,D

NEW QUESTION # 66
Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

A. Best marketing practices
B. Expert guidance
C. Customer loyalty programs
D. Standardized framework
E. Integrated toolchain

Answer: B,D,E

NEW QUESTION # 67
......

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