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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Exam Price:	USD 75
Real Exam Qty:	60
Exam Duration:	105 minutes
Exam Format:	Multiple Select, Multiple Choice
Available Languages:	English
Related Certifications:	Salesforce Communications Cloud Salesforce Industry Cloud Credentials Salesforce OmniStudio Consultant
Recommended Training:	Salesforce Trailhead - Communications Cloud OmniStudio Learning Modules
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Bundle the similar product together to reduce the volume
B. Make use of object types and attributes to better handle scalability using EPC functionality.
C. Mark the orderable flag on the legacy system to false so that they cannot be used.
D. Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Answer: B,D

Explanation:
To reduce the product catalog size and build a stable product catalog, consultants should utilize Object Types and Attributes (B) to enhance scalability and manageability using EPC functionality, and rationalize the product catalog (C) by identifying and removing duplicates and outdated products. This approach ensures a more organized and efficient product catalog that aligns with current business needs.References:Salesforce Communication Cloud EPC documentation and best practices for product catalog management.

NEW QUESTION # 24
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Attribute
B. Price lists
C. Calculation Matrix
D. Pricing plan
E. Fields

Answer: A,C,E

NEW QUESTION # 25
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use the integration procedure to manage the various task that technician need to undertake
B. Use data raptor to assist with integration and introduce several manual task into the flow.
C. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D. Use call out to fully automate the flow so that no manual steps are required

Answer: C

NEW QUESTION # 26
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create price list per region and use context Rules to determine the correct Price List
B. Create base price list and multiple child price list per region
C. Create an attribute on business internet offers and use attribute based pricing
D. Create price list and price list entries associated with context Rules per region

Answer: A,D

Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:
Salesforce CPQ documentation on price lists, entries, and context rules.

NEW QUESTION # 27
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Change of Plan
B. Modify Order
C. Disconnect and New order
D. Apply Promotion

Answer: A

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 28
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