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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 2	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 3	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 4	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q70-Q75):

NEW QUESTION # 70
An energy company has implemented Energy and Utilities Cloud in its call center, and they ' re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities ' website
B. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self- service portal, but the components used in the call center cannot be reused
C. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
D. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

Answer: A

Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents.
References = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy- utilities/

NEW QUESTION # 71
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

A. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
B. Consider if the pricing engine operates synchronously or asynchronously.
C. Consider the algorithms used by the pricing and forecasting system to calculate the price.
D. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).

Answer: B,C

NEW QUESTION # 72
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Regulatory and technology changes
B. Capitalization of the cloud
C. Digital first and work-from anywhere in real time
D. Customer expectations and values
E. Removing the complexity from the business

Answer: A,C,D

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
Reference = These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.

NEW QUESTION # 73
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A. An account record with record type Service
B. An account record with record type Consumer
C. An account record with record type Service Aggregator
D. An account record with record type Billing

Answer: A

NEW QUESTION # 74
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A. Digital Commerce
B. Contract Lifecycle Management
C. Industries CPQ
D. Order Management

Answer: C

NEW QUESTION # 75
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