Free PDF ServiceNow - CIS-ITSM - Latest New Certified Implementation Specialist - IT Service Management Exam Sample

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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Number:	CIS-ITSM
Exam Format:	Multiple Choice, Multiple Select, Scenario-based
Exam Duration:	90-120
Real Exam Qty:	65-80
Passing Score:	70%
Certificate Validity Period:	2 years (requires recertification)
Exam Price:	USD $150-200
Available Languages:	Japanese, English, German
Related Certifications:	CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CIS-SM (Service Mapping) CSA (Certified System Administrator) CIS-CSM (Customer Service Management)
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers
Pre Condition:	Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform
Official Syllabus URL:	https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html

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ServiceNow CIS-ITSM Certification Exam is suitable for IT professionals who have experience working with ServiceNow ITSM products and are looking to advance their careers. CIS-ITSM exam tests candidates on their ability to configure and manage ServiceNow ITSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q178-Q183):

NEW QUESTION # 178
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

A. Do NOT allow deletion of a lookup record that is part of a lookup relationship.
B. Clear the value of the lookup field.
C. Prompt the user to enter another record to resolve the lookup relationship.
D. Delete the related record also.
E. Notify the record owner.

Answer: A,B,D

NEW QUESTION # 179
When does the requested item workflow initiate?

A. There's no workflow attached to requested items
B. Upon submission of the request
C. Upon approval of the request
D. Upon confirmation by the requester

Answer: C

NEW QUESTION # 180
What is the minimum number of offering(s) a service must have to move to the Catalog phase?

A. Three
B. Four
C. Two
D. One

Answer: D

Explanation:
ServiceNow ' s baseline implementation supports C. One, so the answer is C. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. A service must have at least one Service Offering before it can move to the Catalog phase. The offering represents the consumable variant of the service and carries commitments, audience, and delivery characteristics used for catalog publication. The remaining choices are not the best fit. A. Four; B. Two; D. Three. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 181
A user receives the generic "An internal server error has occurred" while interacting with a custom Lightning Component.
What should the developer do to ensure a more meaningful message?

A. Add an error-view component to the markup.
B. Add an onerror event handler to the tag.
C. Use an AuraHandledException in a try/catch block.
D. Use ProcessBuilder to catch the error.

Answer: C

NEW QUESTION # 182
What will be the new state once you click on the "Start Fix" button in the problem form?

A. Assess
B. Root Cause Analysis
C. In Progress
D. Fix in progress

Answer: D

Explanation:
Explanation

NEW QUESTION # 183
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