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| Section | Weight | Objectives |
|---|---|---|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
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NEW QUESTION # 51
Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers
Answer: C,D,E
Explanation:
A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively.[Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]
NEW QUESTION # 52
A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized?
Answer: A
Explanation:
The study guide identifies B. Tabs within the app's navigation bar as the customizable app-specific user- interface element.
A custom Lightning application is intended to provide a navigation environment tailored to the users and tasks associated with that app. The navigation bar is therefore an important configuration surface because it determines which tabs and destinations users can access directly while working within the application.
For a new team of service agents, selecting the appropriate navigation tabs can expose the objects and resources they need frequently while avoiding irrelevant destinations. This supports task efficiency and reduces unnecessary navigation.
Option A refers specifically to utility items for a mobile view. That is not the app-specific customization identified by the study guide in this scenario.
Option C refers to changing icons for custom objects. The question asks which part of the user interface specific to the app can be customized, and the answer key points instead to the navigation structure.
The UX principle is that an application should reflect the workflow of its intended audience. Configuring its navigation tabs allows the designer or administrator to prioritize the Salesforce destinations most relevant to those service agents.
Study Guide reference/topics: Lightning apps, navigation bar, tabs, service-agent UX, Declarative Design.
NEW QUESTION # 53
Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about wh at should be done. Which tool should the designer utilize first?
Answer: A
Explanation:
The correct answer is A. Heuristic Evaluation, as specified in the study guide. A heuristic evaluation is appropriate when an existing interface is known to have usability problems, but the specific problems have not yet been systematically identified. The UX Designer evaluates the interface against recognized usability principles or heuristics and documents violations, severity, and improvement opportunities. This gives the team a structured assessment of the current experience before committing to redesign solutions.
The key phrase in the scenario is that Cloud Kicks "is unsure about what should be done." Creating a low- fidelity prototype at this stage would prematurely move into solution design without first diagnosing the existing interface. A design template likewise determines presentation structure but does not explain why the current experience is ineffective.
This aligns with the broader Salesforce UX research principle of understanding the problem before building the solution. Salesforce emphasizes that UX work should investigate the existing experience, user goals, pain points, and underlying usability problems instead of assuming what users require. A heuristic evaluation therefore creates an evidence-based baseline from which redesign decisions can be prioritized and subsequently validated through user research and usability testing.
Study Guide reference/topics: Heuristic Evaluation, usability principles, current-state assessment, UX Fundamentals, interface evaluation.
NEW QUESTION # 54
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
Answer: A
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
NEW QUESTION # 55
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
Answer: B
Explanation:
The best way to apply branding to a Salesforce org using Lightning Experience is to create a custom theme in Themes and Branding. Themes and Branding is a feature that allows the administrator to customize the look and feel of Salesforce to match the branding of the organization. The administrator can add logos, default images, and colors to the theme. The administrator can also choose one of the built-in Salesforce themes, or create their own custom themes with just a few clicks. To create a custom theme, from Setup, enter Themes and Branding in the Quick Find box, then select Themes and Branding. Click New Theme and upload the logo, brand colors, and images that follow the company design guidelines.The administrator can also preview and activate the theme for the entire org1.[Brand Your Org in Lightning Experience] (https://help.salesforce.com/s/articleView?id=sf.brand_your_org_in_lightning_experience.htm&language=en_US&type=5)
NEW QUESTION # 56
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