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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Optimize and automate
    • 2. Focus on value
      Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Feedback loops and continual improvement
        • 2. Customer and stakeholder value
          Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
          • 1. Digital technology and digital organizations
            • 2. The characteristics of high-velocity IT
              Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
              • 1. Operating and improving digital products
                • 2. Designing and delivering digital products
                  Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
                  • 1. Business analysis
                    • 2. Information security management
                      • 3. Service validation and testing
                        • 4. Deployment management
                          • 5. Architecture management

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q12-Q17):

                            NEW QUESTION # 12
                            An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
                            Which approach does this describe?

                            Answer: A

                            Explanation:
                            DevSecOps extends DevOps by making security a shared responsibility across the entire value stream. Embedding automated security checks and expertise into everyday work means that conformance is assured continuously without introducing the delays associated with late-stage security reviews.


                            NEW QUESTION # 13
                            Which describes a digital product?

                            Answer: C

                            Explanation:
                            A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.


                            NEW QUESTION # 14
                            In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

                            Answer: B

                            Explanation:
                            In high-velocity IT, using automated tools directly supports the need to deliver digital products quickly and reliably, aligning with the four dimensions of service management (organizations/people, information/technology, partners/suppliers, and value streams/processes).


                            NEW QUESTION # 15
                            An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
                            Which practice will MOST help the IT team to achieve this?

                            Answer: B

                            Explanation:
                            Relationship management ensures close collaboration and communication between the service provider and business stakeholders. This practice helps the IT team understand business goals, priorities, and value expectations, enabling them to make informed decisions about which changes should be prioritized in the backlog to deliver the greatest business benefit.


                            NEW QUESTION # 16
                            An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
                            Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

                            Answer: B

                            Explanation:
                            Problem management aims to reduce the impact of recurring incidents by moving from temporary workarounds to more stable and efficient long-term solutions. If a workaround involves manual steps and still causes unacceptable disruption, automating it helps reduce effort, speed up resolution, and minimize human error, thereby significantly reducing business impact while a permanent fix is being developed.


                            NEW QUESTION # 17
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