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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Story Creation | 14% | - Illustrate the standard user story format - Identify the story status (e.g., Draft, Defined, Done) - Categorize user stories and collect appropriate requirements based on categorization - Explain the different components of a story (e.g., description, acceptance criteria, dependency) - Work with the Product Owner in managing product backlog |
| Topic 2: Appian Software Development Lifecycle (SDLC) | 22% | - Describe the scrum lifecycle of a user story, including Definition of Done (DoD) and Definition of Ready (DoR) - Recognize the roles and associated responsibilities of team members - Explain the different agile scrum ceremonies - Evaluate the test scenario before user acceptance testing (UAT) - Differentiate between various stages of the Appian SDLC - Identify the role of the analyst across all phases of the SDLC (initial, build, release, optimize) - Identify use cases for various environments |
| Topic 3: Introduction to the Appian Platform | 24% | - Differentiate between Appian Designer, Appian Process Modeler, and Cloud Database - Identify use cases likely to require third-party components (e.g., DocuSign, Google APIs) - Recognize different Appian user experiences - Design the user experience (in collaboration with the development team) - Identify commonly used Appian resources (Appian Community, playbook, help documentation) - Describe common Appian use cases (platform capabilities) - Recognize role-based application security - Identify the purpose of each Appian object |
| Topic 4: Requirements Gathering | 20% | - Translate business needs into Appian-specific requirements - Describe techniques for eliciting requirements (interviews, workshops, observation) - Document and validate business requirements - Identify and manage requirement dependencies and constraints - Identify key stakeholders and their roles in the requirements process |
| Topic 5: Business Process Modeling | 20% | - Specify which nodes would or would not be used in a given scenario - Identify automation opportunities from a given process - Describe the benefits of creating a future state process model with SMEs - Explain the most common gateway types in the Appian Process Modeler - Identify different integration types (e.g., JSON REST, SOAP WS, Connected Systems) - Identify common Business Process Model Notation (BPMN) elements - Illustrate the best method to clearly define user roles when creating a process model diagram |
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질문 # 39
Improvements are being considered for an Expense Process, and you have been asked to capture that there is now an approval task sent to the finance manager.
As part of the approval, the process should also reflect that if the payment has not been authorized within 48 hours, a reminder message is sent to the finance manager to inform them they have an outstanding task.
Which Business Process Model and Notation (BPMN) notation type would you use to illustrate the reminder message?
정답：A
설명：
In BPMN, an intermediate event is used to indicate events that occur between the start and end of a process. To model a reminder message that is sent if the payment is not authorized within 48 hours, an intermediate event, specifically a timer intermediate event, is the appropriate notation.
Intermediate Event Overview:
An intermediate event can be used to model actions such as delays, triggers, or messages that happen during the course of a process.
A timer intermediate event would be used to trigger the reminder after a set period (in this case, 48 hours).
Why Not Other Options?:
A . Data Object: Represents data stored or used by the process, not an event or action.
B . Gateway: Used for decision points or branching paths, not for triggering events.
D . Start Event: Marks the beginning of a process and cannot be used mid-process.
References:
Appian Documentation on BPMN Events: BPMN Events
Using an intermediate event ensures that the process can trigger the reminder at the right time, enhancing process automation and efficiency.
질문 # 40
Your team is developing an application in which users can submit SOW requests. The application homepage in sites should contain a link that when pressed, navigates users through the request forms within the site.
Which Appian link type should be used on the homepage for new request submissions?
정답：D
설명：
The "Start Process Link" in Appian is used to initiate a process directly from a site page. In this case, when users press the link on the homepage, it should navigate them through the request forms within the site. The Start Process Link is designed for scenarios where a new process instance needs to be started, such as submitting a Statement of Work (SOW) request.
Start Process Link Overview:
This link type allows users to start a new process directly, leading them into the forms or steps defined in the process model.
It is ideal for initiating workflows, such as submitting new requests or forms within an application.
Why Not Other Options?:
A . Authorization Link: Typically used for authorization or access control, not for starting a new process.
B . Submit Link: Used for submitting forms within a process, not for starting a new process.
C . Dynamic Link: Provides general navigation or actions within an interface but does not start a process.
References:
Appian Documentation on Links: Using Links in Appian
The Start Process Link is the appropriate choice to navigate users through the request submission forms in the application.
질문 # 41
Users expressed that only managers should be able to see information related to a business object.
How should you translate this requirement into a user story?
정답：B
설명：
The correct way to translate the requirement into a user story is to focus on the manager's ability to access and navigate the information related to the business object. This user story follows the standard format: "As a [role], I need to [action] so that [benefit]." In this case, the story captures the manager's need to view and interact with specific data.
User Story Format:
Role: Manager
Action: Ability to see and navigate a record type
Benefit: Ensures managers have the necessary access to perform their job duties Why Not Other Options?:
B . Focuses on building security options rather than the manager's need to access data.
C . Is vague and does not follow the standard user story format.
D . Focuses on group membership but is less specific about the action the manager needs to perform.
References:
Appian Documentation on User Stories: Writing User Stories
Using the correct user story format ensures that the development team clearly understands the requirement and how it benefits the end user.
질문 # 42
During the development phase, a feature was identified that was not initially part of the project scope but is now considered crucial.
What should the Appian Analyst do?
정답：D
질문 # 43
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
정답：D
설명：
The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
Natural Language Connected System:
Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
Based on the analysis, the system can automatically assign the appropriate team to handle the case.
Why Not Other Options?:
B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
Implementation in Appian:
Create a connected system to integrate with the chosen NLP service.
Configure the NLP service to analyze the text data and return the sentiment or classification results.
Based on the results, use process models to route the ticket to the appropriate team for resolution.
References:
Appian Documentation on Connected Systems: Appian Connected Systems
Appian Community Success Guide: Appian Delivery Methodology
Third-Party NLP Services Integration: Google Cloud NLP Documentation
질문 # 44
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