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| Section | Objectives |
|---|
| Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
- 1. Top down and bottom up perspectives of operations strategy
- 2. From implementing to supporting to driving strategy
- 3. Order qualifying and order winning objectives
- 4. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
- 1. The extent of operations management in organisations
- 2. Operations management in different types of organisations
- 3. Definitions of operations and operations management
|
| Understand the design of operations management systems | - Analyse the design of goods and services
- 1. Design for sustainability and lifecycle
- 2. Product and service design considerations
- Analyse the design of processes and capacity
- 1. Process types and layouts
- 2. Capacity planning strategies
|
| Understand the improvement of operations management | - Analyse operations improvement strategies
- 1. Benchmarking techniques
- 2. Continuous improvement (Kaizen)
- 3. Lean operations and waste reduction
- Analyse quality management and improvement
- 1. Quality management approaches (TQM, Six Sigma)
- 2. Statistical process control
|
| Understand planning and control in operations management | - Analyse capacity planning and control
- 1. Aggregate planning
- 2. Scheduling techniques
- Analyse inventory planning and control
- 1. Just-in-time and lean principles
- 2. Inventory models and systems
- Analyse forecasting and demand management
- 1. Forecasting methods
- 2. Demand management approaches
|
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CIPS Operations Management Sample Questions (Q117-Q122):
NEW QUESTION # 117
The DMAIC Methodology includes five phases, what are these?
- A. define, manufacture, apply, increase, conclude
- B. design, manufacture, analyse, implement, control
- C. define, measure, analyse, improve, control
- D. design, measure, apply, improve, consult
Answer: C
Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137
NEW QUESTION # 118
Which of the following situations would use a fixed-position layout?
- A. vehicle assembly
- B. supermarket
- C. ship construction
- D. buffet style restaurant
Answer: C
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 119
Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO
- A. in-process checks
- B. machine diagnostic checks
- C. point-of-departure interviews
- D. phone surveys
Answer: A,B
Explanation:
In-process checks and machine diagnostic checks provide answers the quickest as these are conducted DURING processes. Surveys and Point-of-departure interviews are conducted AFTER guests have left- so there is a time-delay here. They're also more resource- intensive. See p.96 for a list of techniques that can be used by a company to uncover failures.
NEW QUESTION # 120
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 8?
- A. standards gap
- B. delivery gap
- C. communication gap
- D. satisfaction gap
Answer: D
Explanation:
The correct answers are as follows:

NEW QUESTION # 121
A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?
- A. between 1-2 years
- B. between 2-5 years
- C. between 5-6 years
- D. Within the first year
Answer: D
Explanation:
The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.
NEW QUESTION # 122
......
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