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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager (820-605) Exam
Exam Number:	820-605
Passing Score:	Not publicly disclosed
Certificate Validity Period:	3 years
Exam Duration:	90 (approx.)
Exam Format:	Scenario-based questions, Multiple choice
Related Certifications:	Cisco Customer Experience (CX) certifications Cisco Customer Success specialization tracks
Exam Price:	300 USD (varies by region)
Available Languages:	English
Real Exam Qty:	55–65 (approx.)
Recommended Training:	Cisco Customer Success resources Cisco Learning Network
Exam Registration:	Pearson VUE Cisco Exams Cisco Certification Registration
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Computer-based exam delivered via Pearson VUE (online proctored or test center)
Pre Condition:	No strict prerequisites; recommended familiarity with Cisco technologies and customer success or account management concepts.
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html

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Cisco 820-605 exam covers a range of topics, including customer success principles, customer lifecycle management, sales methodologies, and communication techniques. Candidates will be tested on their ability to develop and implement customer success plans, analyze customer data, and collaborate with cross-functional teams to meet customer needs. Successful completion of 820-605 Exam demonstrates the candidate's ability to help customers achieve their desired outcomes and drive business growth for Cisco.

Cisco Customer Success Manager Sample Questions (Q146-Q151):

NEW QUESTION # 146
From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A. It gives the customer valuable insight so they can automatically renew critical on time
B. It provides the opportunity to address any changes in the customer's experience or actions around the solution
C. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
D. Understanding your customer's health directly enables renewals

Answer: B

Explanation:
Monitoring a customer's health is crucial because it allows the Customer Success Manager to proactively identify and address any changes in the customer's experience or interactions with the solution. This proactive approach can lead to improved customer satisfaction, solution optimization, and ultimately, successful renewals. References: The concept of customer health monitoring is a fundamental aspect of Customer Success, enabling early intervention and continuous improvement to enhance the customer experience and support long-term success.

NEW QUESTION # 147
Which statement describes an end user adoption barrier?

A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
C. The budget is insufficient to implement the solution for a new branch of the business.
D. There are insufficient licenses for additional staff from a newly acquired company to use the solution.

Answer: A

Explanation:
This statement describes an end user adoption barrier related to behavioral resistance. When staff members are accustomed to certain tools or workflows, they may resist transitioning to new solutions, especially if they perceive the new solution as less convenient or less effective than their established habits Reference: https://useriq.com/user-adoption-barriers/

NEW QUESTION # 148
Which two steps in the customer lifecycle approach are owned by the sales and marketing team?
(Choose two)

A. Adoption
B. Evaluation
C. Experience
D. Awareness
E. Deployment

Answer: B,D

NEW QUESTION # 149
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:

Answer:

Explanation:

NEW QUESTION # 150
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A. Discuss new opportunities and new products to purchase
B. Provide technical configuration for development
C. Create a success plan to be reviewed with the customer at the next review meeting
D. Document the session, stakeholder interests, and metrics for leadership

Answer: C

NEW QUESTION # 151
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