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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Business Acumen	35%	- Available To Renew, contract value and renewal types - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment - Value communication and tool usage
Leadership and Renewals Process	30%	- Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification
Customer Success Foundation	20%	- Recurring revenue financial terms - Success Plan components and RM responsibilities - RM role, tasks and RACI framework - Health Index and success metrics
Cisco Tools and Processes	15%	- Contract management and entitlement verification - Smart Accounts and licensing frameworks - CCW, renewal tools and automation - Renewal workflows and escalation procedures

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Cisco Renewals Manager Sample Questions (Q36-Q41):

NEW QUESTION # 36
What are the steps to develop a renewal quote?

A. Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.
B. Position the new technology, create a quote, and order the quote.
C. Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.
D. Ask the customer for renewal data, evaluate new requirements, and quote new services.

Answer: C

NEW QUESTION # 37
Which service offering helps define the customer's IT vision and strategy?

A. Optimization
B. Support
C. Advisory
D. Training

Answer: C

Explanation:
Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT. Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.

NEW QUESTION # 38
Which strategy contributes to the successful renewal of service contracts?

A. Lock in revenue streams through co-termination.
B. Offer discounts.
C. Discount multi-year service agreements.
D. Communicate product performance, pricing, and position.

Answer: D

NEW QUESTION # 39
Which task should a Renewals Manager perform during the Prospect phase?

A. Risk Assessment
B. Review new opportunities
C. Risk mitigation
D. Terms negotiation

Answer: A

NEW QUESTION # 40
How does Cisco define ATR?

A. ATR is the sum of RP ad iarr , minus the attrition rate.
B. Contracts/subscriptions that have attrition terms revoked.
C. Any customer agreement where attrition has been an issue.
D. Contracts/subscriptions that are available to renew.

Answer: D

NEW QUESTION # 41
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