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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Agentic AI Solutions | 30-35% | - Configure AI agents using Microsoft Copilot Studio - Implement data connections and plugins - Configure security and compliance settings - Set up agent-to-agent communication |
| Topic 2: Governance and Best Practices | 10-15% | - Apply responsible AI principles - Ensure regulatory compliance - Implement data privacy and security controls |
| Topic 3: Design Agentic AI Solutions | 30-35% | - Design multi-agent architectures - Define agent capabilities and boundaries - Identify business scenarios for agentic AI - Select appropriate AI models and services |
| Topic 4: Deploy and Monitor Agentic AI Solutions | 20-25% | - Optimize agent performance - Publish and deploy agent solutions - Configure monitoring and analytics - Implement error handling and logging |
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NEW QUESTION # 98
You are designing a low-code Al business solution by using Microsoft Copilot Studio.
The solution must include an agent that automates tasks by simulating user interactions across third-party apps and websites, such as clicking buttons, entering text, and extracting information from screens.
You need to recommend what to include in the agent.
What should you recommend?
Answer: D
Explanation:
" Computer use is a tool in Copilot Studio that lets your agent interact with and automate tasks on a Windows computer. It works with websites and desktop apps by selecting buttons, choosing menus, and entering text into fields on the screen. Describe in natural language what you want computer use to do, and it performs the task on a computer you set up by using a virtual mouse and keyboard. By using computer use, agents can complete tasks even when there ' s no API to connect directly to the system. If a person can use an app or website, computer use can too. You can use computer use for tasks like automated data entry, invoice processing, and data extraction. " Reference: https://learn.microsoft.com/en-us/microsoft-copilot-studio
/computer-use
NEW QUESTION # 99
Your company is deploying customer support agents in Microsoft Foundry for a claims business group that uses sensitive grounding data The group has a production project that connects to a data source by using a project-scoped connection that uses Microsoft Entra pass through authentication.
The solution has the following requirements:
* For grounding data changes, the company must log data ingestion events, sensitivity label changes, and data movement across geographical regions. Audit records must preserve traceability for investigations, and only capture metadata.
* The solution must use a DataZone deployment in a Foundry resource located in the United States for the Azure Direct.
Answer:
Explanation:
Explanation:
* DataZone deployment # Yes
* Full grounding documents in audit log # No
* Microsoft Entra passthrough authentication # Yes
A DataZone deployment created in a Microsoft Foundry resource located in the United States processes prompts and responses within the United States data zone . Microsoft states that DataZone deployments restrict inference processing to the specified data zone, unlike Global deployments, which can process requests across supported Azure geographies. Therefore, the described US DataZone deployment satisfies the prompt-and-response processing residency requirement.
The second statement is No . The requirement explicitly specifies that audit records must capture metadata only while preserving traceability of ingestion events, sensitivity-label changes, and geographical data movement. Storing the complete grounding documents would place actual sensitive content in the audit trail and directly violate that requirement. Audit information should therefore identify relevant events and contextual metadata without duplicating the grounding content itself.
The third statement is Yes . Microsoft Entra identity passthrough allows access to be evaluated using the individual user ' s identity and permissions , rather than a common project credential. Microsoft recommends user-token/Entra passthrough specifically when sensitive data sources require greater per-user access control.
NEW QUESTION # 100
A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing Al capabilities.
What should you include in the design?
Answer: C
NEW QUESTION # 101
A company plans to deploy a Microsoft Dynamics 365 Contact Center agent.
You need to ensure that the agent can transfer the conversation to a live customer service representative.
Which two components should you include in the solution? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
Explanation:
To implement a Microsoft Dynamics 365 Contact Center solution that enables seamless handoff between a virtual agent and a live representative, you must integrate Microsoft Copilot Studio with the Customer Engagement Hub (typically Dynamics 365 Customer Service or Omnichannel).
Core Components & Setup
1. Copilot Studio Configuration:
Connect to Engagement Hub: In Copilot Studio, navigate to Settings > Customer Engagement Hub and select Dynamics 365 Customer Service.
Enable Agent Transfer: Under the Channels tab, select the Dynamics 365 Customer Service tile and click Connect. This establishes the link between the bot and your live agent environment.
Configure Handoff Topic: Modify the Escalate system topic or create a custom topic. Use the Transfer conversation node to trigger the move to a live representative. You can include a private message to the agent to provide context.
2. Customer Engagement Hub (Dynamics 365) Setup:
Workstream Integration: In the Customer Service Admin Center, create or open a workstream (e.g., for Live Chat or Voice). Add your Copilot Studio agent to this workstream to ensure it is the first point of contact.
Routing Rules: Define rules to route the escalated conversation to the correct live agent queue based on context variables passed from the bot.
3. Handoff Experience:
Context Sharing: When a transfer occurs, the live representative receives the full conversation transcript and any variables collected by the bot, allowing them to resume the interaction without asking the customer to repeat information.
Agent Workspace: Live agents accept the transfer through the Customer Service Workspace or Omnichannel for Customer Service.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-overview
NEW QUESTION # 102
Case Study 2 - Contoso, Ltd
Overview
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance.
Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements
AI Adoption
The following executives will have specific responsibilities in the overall AI adoption:
- Chief Technology Officer (CTO): Select one Dynamics 365 Finance,
Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt
AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
- Chief Information Officer (CIO): Ensure that appropriate security
labels are assigned to the data used by the AI agents.
- Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
- Chief Information Security Officer (CISO): Discover and inventory AI
resources for auditing.
- Chief Executive Officer (CEO): Ensure that all solutions adhere to
industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
Contoso has identified the following custom AI agent requirements:
- The custom AI agent will use data from Dynamics 365 Supply Chain
Management to answer questions for the manufacturing team as a low-code solution.
- The custom AI agent will be accessible from within Microsoft Teams.
- The custom AI agent must be designed to eventually connect to other
agents that can be selected based on their description.
- The topics used in the custom AI agent will be selected based NOT on
a trigger phrase, but on a description of the purpose of the query, to
make the interactions more conversational.
- The custom AI agent must be able to answer questions about product
specifications by using existing technologies. The product
specifications are maintained by the R&D department.
- The custom AI agent must be integrated with and accessible from
Dynamics 365 Supply Chain Management.
- The custom AI agent must be able to use Dynamics 365 Supply Chain
Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
- The CISO will audit all the AI solutions monthly for compliance and
security.
- The CFO will analyze all the AI solutions quarterly to compare the
estimated ROI against actual measured efficiencies and adoption. The
CFO will use the Copilot Studio agent usage estimator to perform this
analysis.
- The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
- The CTO wants to track user feedback on the quality of the AI agent
responses during user interactions with the agents. Consistently poor
feedback will trigger an escalated reengineering discussion.
- The CEO wants a quarterly assessment of all the required metrics for
their specific responsibilities. The tools used for the assessments
must be Microsoft-recommended and must verify reliability,
interpretability, fairness, and compliance.
- The CFO wants to identify how many interactions with the AI agents
are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
Drag and Drop Question
Which tools should you recommend to assist the CISO and the CIO with their specific responsibilities? To answer, drag the appropriate tools to the correct executives. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 103
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