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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices Overview	15%	- Change Enablement - Service Desk - Problem Management - Incident Management - Service Level Management
ITIL Guiding Principles	25%	- Optimize and Automate - Focus on Value - Think and Work Holistically - Progress Iteratively with Feedback - Keep It Simple and Practical - Start Where You Are - Collaborate and Promote Visibility
Four Dimensions of Service Management	20%	- Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers
ITIL Service Value System (SVS)	15%	- Service Value Chain - Practices Overview - Governance
Service Management Key Concepts	25%	- Value and Value Co-creation - Service Relationships and Stakeholders

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ITIL 4 Foundation Exam Sample Questions (Q113-Q118):

NEW QUESTION # 113
Which step of the 'continual improvement model' defines measurable targets?

A. Where are we now?
B. Where do we want to be?
C. What is the vision?
D. how we get there?

Answer: B

Explanation:
Explanation
This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business's vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/

NEW QUESTION # 114
Which value chain activity ensures that service components meet agreed specifications?

A. Design and transition
B. Plan
C. Deliver and support
D. Obtain/build

Answer: D

NEW QUESTION # 115
What is described by the service value system?

A. Services based on one or more products, designed to address needs of a target consumer group
B. How all the components and activities of the organization work together as a system to enable value
creation
C. Joint activities performed by a service provider and a service consumer to ensure continual value
co-creation
D. How to apply the systems approach of the guiding principle think and work holistically

Answer: B

NEW QUESTION # 116
Which statement about emergency changes is CORRECT?

A. Emergency changes are low risk and well understood
B. Emergency changes are not usually recorded in the change schedule
C. Authorization of emergency changes may be deferred until after implementation
D. It is necessary to complete all documentation before an emergency charge is implemented

Answer: B

NEW QUESTION # 117
What is defined as "any component that needs to be managed in order to deliver an IT service"?

A. A change
B. A configuration item
C. An event
D. An IT asset

Answer: B

Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.

NEW QUESTION # 118
......

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