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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Banking and Lending Features | 15% | - Digital lending workflows - Account aggregation - Compliance and regulatory considerations |
| Topic 2: Wealth Management Capabilities | 20% | - Performance monitoring - Investment portfolio management - Financial goals and planning - Asset allocation tracking |
| Topic 3: Financial Services Cloud Overview | 10% | - Core capabilities of Financial Services Cloud - Key differentiators from standard Salesforce CRM - Use cases for Banking, Wealth Management, and Insurance |
| Topic 4: Implementation and Configuration | 10% | - Setup and configuration basics - Best practices for deployment - Security model considerations |
| Topic 5: Analytics and Reporting | 12% | - Key metrics for financial advisors - Custom reporting requirements - Financial Services Cloud reports and dashboards |
| Topic 6: Data Model and Architecture | 18% | - Individual and Household data model - Relationship mapping between accounts and contacts - Custom objects for financial products - Financial Account and Financial Holding objects |
| Topic 7: Client Management | 15% | - Client lifecycle management - Relationship types and hierarchy - Client profiling and segmentation - Household management |
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NEW QUESTION # 42
The Compliant Data Sharing (CDS) feature lets administrators and compliance managers configure advanced data-sharing rules so that they can improve compliance with regulations and company policies.
Which three things should be considered when implementing CDS in Financial Services Cloud (FSC)?
Answer: C,D,E
Explanation:
Compliant Data Sharing (CDS)is a feature of Financial Services Cloud that lets administrators and compliance managers configure advanced data-sharing rules so that they can improve compliance with regulations and company policies. Some of the things to consider when implementing CDSin Financial Services Cloud (FSC) are:
CDS in FSC allows record owners to grant access to their records to other FSC users. Record ownerscan use the Manage Participants component on record pages to share their records with other users who have relevant roles or permissions6.
CDS can only be applied to FSC objects and Account and Opportunity objects. CDS supports sharing for Account, Opportunity, Financial Account, Financial Holding, Financial Goal, Referral, Relationship Group, Action Plan Template, Action Plan, Action Item Template, Action Item, Interaction Summary, Interaction Summary Participant Role Assignment, Interaction Summary Participant Role Definition7.
To get the benefits of CDS, administrators must set organization-wide sharing settings for supported objects to the Private access model. This ensures that only record owners and users above them in the role hierarchy have access to the records by default8.
References:
Compliant Data Sharing
Work with Compliant Data Sharing
NEW QUESTION # 43
Omni Script represents processes with fast, personalized, and consistent responses. This type extends the metadatatype and inherits its full name field. To use the Omni Script metadata type, what should the administrator enable in the Salesforce org?
Answer: B
Explanation:
Reference: OmniScript Basics - Salesforce
Explanation: To use the OmniScript metadata type, the administrator should enable acustom domain in the Salesforce org. A custom domain is a unique URL that replaces the standard Salesforce domain (such as
https://yourcompany.my.salesforce.com) with a branded domain (such as https://yourcompany.force.com). A custom domain allows users to access OmniScripts and other Vlocity features from a web browser or a mobile app. A custom domain also provides enhanced security and performance for the org.
To enable a custom domain, the administrator needs to do the following steps:
From Setup, in the Quick Find box, enter My Domain, then select My Domain.
Enter a subdomain name and check its availability.
Click Register Domain.
After receiving an email confirmation that the domain is ready, click Deploy to Users.
NEW QUESTION # 44
What steps does the SalesforceAdministrator have to take to create a new Business Milestone Type?
Answer: C
Explanation:
To create a new Business Milestone Type, you need to add a new picklist value on the Milestone Type field of the Business Milestone object. This field is used to categorize the different types of business milestones that can be tracked for a client. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 57.
NEW QUESTION # 45
Early in the discovery and solution meetings, it was determined that the client would primarily use out-of-the- box Agentforce Financial Services objects and components with minimal custom objects needed. In addition, it was decided that records should be private, but the managerial chain would require visibility into all their direct reports ' records. Which three security settings must be set up in Salesforce to meet these requirements?
Answer: A,B,C
Explanation:
Salesforce security should be implemented by separating object and field permissions from record-level access. Permission sets and the Financial Services-provided permission sets determine which objects, fields, applications, and Financial Services capabilities a user can access. This approach is preferable to attempting to manage every requirement exclusively through custom profiles because permission sets provide modular, additive access that can be assigned according to job function.
For record visibility, Organization-Wide Defaults establish the baseline access level. Because the stated requirement is that records remain private, OWD must be configured restrictively for the relevant objects.
Salesforce recommends establishing the most restrictive appropriate OWD first and then using the remaining sharing mechanisms to selectively broaden access.
The Role Hierarchy then satisfies the managerial-access requirement. Users higher in the hierarchy can inherit access to records owned by, or shared with, users below them. Salesforce specifically identifies the role hierarchy as the mechanism for extending record visibility upward through the management structure.
Explicitly sharing every subordinate ' s individual records with each manager would introduce unnecessary administration and duplicate functionality already provided by the hierarchy.
NEW QUESTION # 46
A financial institution is concerned about contacting clients or sharing their data when they have requested not to be contacted. Which action should the consultant take in Agentforce Financial Services to address the institution ' s concern?
Answer: D
Explanation:
Consent Management for Agentforce Financial Services is specifically designed to record and honor customers ' preferences concerning communication and use or sharing of their personal data. This includes requests to opt out of particular communication channels and restrictions on sharing information with third parties.
Salesforce states that Consent Management helps financial institutions honor customers ' requests when they permit only specific forms of contact or opt out of particular kinds of data sharing. It is intended to support organizational compliance with applicable data protection and privacy obligations.
A purpose-built consent model is preferable to simply hiding contact fields because privacy obligations concern the permitted processing and use of customer information, not merely whether an employee can visually see a phone number or email address. Likewise, a generic approval process does not provide a complete consent record or consistently govern downstream use.
An external consent platform could be integrated when a financial institution has additional enterprise requirements, but the question asks what Agentforce Financial Services capability should address this concern. Salesforce already provides Consent Management for this purpose. A generic regulation checkbox also lacks the granular structure needed to represent communication preferences, consent status, and restrictions on information sharing. Therefore, implementing Consent Management for Agentforce Financial Services is the appropriate solution.
NEW QUESTION # 47
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