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| Section | Objectives |
|---|---|
| Project Context and Tailoring | - Sustainability - Commercial context - Delivery methods and approaches - Organizational context - Tailoring PRINCE2 to the project context - Digital and data management - Project scale and complexity |
| PRINCE2 Project Management Principles | - Manage by exception - Define roles, responsibilities and relationships - Tailor to suit the project - Manage by stages - Learn from experience - Focus on products - Ensure continued business justification |
| People | - Leading successful teams - Leading successful change - Effective communication |
| PRINCE2 Project Management Processes | - Managing a stage boundary - Controlling a stage - Managing product delivery - Initiating a project - Directing a project - Closing a project - Starting up a project |
| PRINCE2 Project Management Practices | - Plans - Business case - Organizing - Risk - Quality - Issues - Progress |
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質問 # 23
The LouisShopping project is part of the LOB portfolio and is now in the 'initiating a project' process. The project manager asks the portfolio office to support preparation of the digital and data management approach.
Why is this involvement appropriate during the 'agree the management approaches' activity?
正解：C
解説：
The correct answer is D . During agree the management approaches , the project determines how the various aspects of management will be handled and ensures that those approaches align with relevant organizational strategies, policies, standards, and established practices. A project operating within a portfolio does not develop its digital and data arrangements in isolation.
The LOB portfolio office is therefore an appropriate source of specialist support because it can ensure that the project's digital and data management approach conforms to portfolio-wide data governance standards and technical requirements . This can include requirements concerning information architecture, access, security, storage, retention, tooling, ownership, and integration with portfolio information systems.
Option A is incorrect because PRINCE2 does not mandate the stated rigid sequencing in which the digital and data management approach must always be finalized before the communication management approach.
Management approaches are interdependent and may be developed iteratively. Option B describes legitimate content of digital and data management but does not explain why the portfolio office's involvement is specifically appropriate. Option C makes an unsupported generalization about linear-sequential delivery necessarily producing more documentation than iterative or incremental delivery.
The decisive factor is organizational alignment: project-specific management arrangements must operate consistently with applicable business and portfolio standards.
PRINCE2 7 reference topics: Initiating a project; agree the management approaches; digital and data management approach; portfolio standards; governance; tailoring.
質問 # 24
The City Council asks the portfolio office, independently of the LouisShopping project team, to provide confidence that the design and build will preserve the historic setting while incorporating the required technology.
Is this an appropriate application of the quality practice, and why?
正解：A
解説：
The correct answer is B . PRINCE2 distinguishes quality control from quality assurance . Quality control consists of project-level activities used to examine products and determine whether their defined quality specifications and acceptance criteria have been achieved. Quality assurance, by contrast, provides confidence independently of the project that appropriate quality standards, policies, and procedures are being applied.
The scenario explicitly states that the portfolio office is operating independently of the LouisShopping project team and has been asked by the City Council to provide confidence that delivery will preserve the historic setting while incorporating the required technology. This is characteristic of independent quality assurance performed on behalf of the business layer.
Option A is incorrect because the portfolio office is not being asked to perform the project manager's operational quality-control activities. Option C incorrectly restricts assurance information to the project board; the business layer may require independent assurance over projects it commissions or funds. Option D is also too restrictive. A portfolio office may support independent assurance of individual projects where organizational arrangements permit it.
The key distinction is independence: the activity provides organizational confidence in how quality is being managed rather than carrying out the project's own product inspections and tests.
PRINCE2 7 reference topics: Quality practice; quality assurance; quality control; business layer; independence of assurance; organizational quality standards.
質問 # 25
At project closure, the project manager prepares the end project report, noting that the project exceeded its budget by 10% and planned duration by 15% because of additional heritage protection work. The findings are summarized for the project board and shared with the LOB Portfolio Director so that other projects can learn from them.
Which practice is being applied?
正解：D
解説：
The correct answer is C - Progress . The progress practice establishes mechanisms for comparing actual achievements with planned targets, forecasting future performance, controlling deviations, and providing appropriate information to decision-makers. At project closure, this includes reviewing overall project performance against the baselines and targets that were originally authorized.
The end project report provides the project board with a consolidated assessment of how the project performed. In this scenario, the project manager records that actual cost exceeded the budget by 10% and actual duration exceeded the planned schedule by 15%. These are direct comparisons between actual and planned performance , placing the information squarely within the progress practice.
Sharing the findings with the LOB Portfolio Director also enables experience from the LouisShopping project to support organizational learning. This does not change the primary practice being demonstrated: the information being analysed and communicated is project performance against authorized targets.
Option A concerns whether continued or completed investment was justified in terms of costs, benefits, risks, and business objectives. Option B concerns creation and maintenance of plans. Option D concerns ensuring products meet defined quality requirements. Although each may contribute information to project closure, the specific evaluation of cost and time performance belongs principally to progress .
PRINCE2 7 reference topics: Progress practice; end project report; actual versus planned performance; project closure; lessons and organizational learning.
質問 # 26
The Chief Technology Officer is an influential stakeholder who strongly supports several unproven technologies for the shopping centre. Concerned about delivery risk and reputation, the project executive asks the project manager to limit the CTO's contact with the project team and other stakeholders.
Is this an appropriate approach to leading successful change, and why?
正解：D
解説：
The correct answer is D . PRINCE2 7 recognizes that successful change depends on understanding and actively engaging people who can influence the project, its outputs, and the eventual adoption of those outputs. The Chief Technology Officer is explicitly described as an influential stakeholder. Limiting that person's involvement simply because some preferred technologies are unproven would sacrifice potentially valuable organizational influence instead of managing the disagreement constructively.
The appropriate response is to maintain engagement while separately assessing the technical and delivery risks associated with the proposed technologies. Stakeholder engagement and risk management are complementary activities: an influential stakeholder can remain involved even when particular proposals require challenge, evaluation, or risk responses. Continued engagement also helps the project understand expectations, build support, and facilitate adoption of the eventual solution across the wider organizational ecosystem.
Options A and B treat stakeholder exclusion as a risk-control technique, which is inconsistent with effective change leadership. Option C is too narrow because merely recording technological concerns as risks does not address the people and stakeholder dimension. Risks should be managed, but the stakeholder relationship should also be deliberately maintained.
The scenario therefore distinguishes between managing the uncertainty attached to an idea and excluding the person advocating it . PRINCE2 supports the former, not the latter.
PRINCE2 7 reference topics: People; leading successful change; stakeholder engagement; organizational ecosystem; relationships and communication.
質問 # 27
During 'closing a project', the project manager updates the arrangements that specify how and when the Head of the Portfolio Office will measure the increase in business opportunities after LouisShopping enters operational use.
During which closing activity should this be done?
正解：A
解説：
The correct answer is A - Prepare planned closure . A project can be operationally complete before all of its intended benefits have been realized. Many benefits emerge only after project products have been transferred into business-as-usual operation. Consequently, closing arrangements need to establish how outstanding benefits will subsequently be measured and reviewed.
In this scenario, the anticipated increase in business opportunities will be assessed after LouisShopping has entered operational use. The project manager therefore needs to update the relevant post-project benefit- review arrangements during prepare planned closure , identifying what is to be measured, when measurement should occur, and who will be responsible. The Head of the Portfolio Office is identified as the person who will perform that subsequent measurement.
Option B concerns obtaining confirmation that the project's products have been accepted and that appropriate handover has occurred. Option C focuses on evaluating overall project performance and producing closure information such as the end project report and lessons. Option D is the formal request to the project board to authorize closure once the necessary closure activities have been completed.
Preparing planned closure is therefore the appropriate point to ensure that post-project measurement responsibilities remain in place after the temporary project organization is disbanded.
PRINCE2 7 reference topics: Closing a project; prepare planned closure; benefits management; post-project benefits reviews; operational use; business responsibility after closure.
質問 # 28
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